Receptionist - Isleworth

Job Advert

**Receptionist**

**£27,352**

**Permanent**

**40 hours per week, 5 days out of 7 including weekends (covering hours of 06:00-22:30)**

**Isleworth Leisure Centre**

**About Lampton Leisure**

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.

**About the Job**

As a Receptionist at Lampton Leisure, you will be the first point of contact for all visitors to the leisure centre. You will play a key part in delivering exceptional customer service to our customers by helping with bookings, taking payments and dealing with new and existing membership enquiries whilst delivering a welcoming, authentic, and personalised service to our customers.

**Key Responsibilities include**:

- Deliver exceptional service to all customers and potential customers of the Centre
- Achieve KPIs and sales targets set by CRM and central support
- Ensure the efficient and effective operation of the reception area, ensuring the area is secure and clean
- Monitor and control entry to the Centre
- Ensure all customer sales and bookings are managed correctly, assisting customers in their choices
- Positively and proactively drive customer retention
- Manage Prospects database and contribute towards lead generation in accordance with marketing planning, including outreach
- Accurately undertake cash handling and reconciliation procedures and administrative duties, as required
- Assist in the communication and promotion of the centre’s services, ensuring all information given is correct and up to date.
- Deal with complaints in a sensitive manner, promptly and politely in accordance with Company guidelines

**About you**

**In return Lampton Group will offer you**
- **
Free Parking at all Leisure Centre Sites**:

- ** 22 days holiday allowance**:

- ** Free Gym Membership**:

- ** Enhanced Maternity and Paternity leave**:

- ** Pension Scheme**:

- ** Refer a Friend Scheme**:

- ** Staff wellbeing services**:

- ** Flu Jabs**:

- ** Eye care vouchers and support towards glasses**
**Employee benefits portal**:

- ** Cycle to work scheme**:

- ** Electric Car salary sacrifice scheme**

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process.

**Important information**:
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).