Customer Care Officer

2 weeks ago

Bristol, United Kingdom South Gloucestershire Council Full time

**How you'll make a difference**:
You will make a difference as a Customer Care Officer by providing support to vulnerable members of the community and offering guidance to help them solve their queries.

**What will you be doing?**
- You will be the face and voice of the council with no two days being the same, but you’ll be talking directly with the most vulnerable in our society, who are in greatest need of support.
- You will use personal judgement and initiative to authorise the delivery of services and make arrangements (including financial arrangements) with customers in accordance with delegated authority from client departments.
- You’ll support and guide them, sometimes you’ll need to comfort them, but at the end of the day you’ll go home with a real buzz, knowing that you’ve made a big difference in someone’s life.

**What we need from you**:

- You will have exceptional listening and communication skills.
- You will be a problem solver and be confident at making important decisions.
- You will have a genuine passion for customer service and helping others.

Please note that due to the nature of this role it is preferred for you to have access to your own vehicle as you will be required to travel between sites at short notice.

**How a career at South Gloucestershire Council is different**:

- We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our** training and development** offer, which helps make the greatest long-term difference in work.
- We trust our team to work in the way which allows them to make the biggest difference and we continue to **invest in technology** to help staff do their jobs to the best of their ability and **celebrate innovation**.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.
- We're building and shaping communities which people are proud of
- We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
- We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

**We’re making a difference, be part of it**

Interviews are scheduled to be held on the 18th and 19th of July.

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