Lifetime Service Centre

2 weeks ago

Radstock, United Kingdom Mulberry Full time

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

If these are values you share, we would love you to join our team.

The Role:
Administrating and processing all repairs and returns that come into Lifetime Service Centre. Ensuring all targets and working requirements are met in the agreed time frame by working closely with all of the Repair teams.

Duties & Responsibilities:

- Record all incoming customer and resale repairs on internal system and communicate lead times as well as managing customer expectations.
- Accurately fill in all relevant paperwork so that the item can pass through the Lifetime Service Centre efficiently.
- Communicate regularly with both Mulberry stores and 3rd parties to keep customer and resale repairs moving through the system efficiently
- Maintain internal processes accurately to ensure customer and resale repairs are easily located
- Ensure all faults are recorded accurately so the information can be used by the Quality Repairs Analyst.
- Establish and maintain strong relationships with key areas of the company, including - MEDC Warehouse Team, Quality team, Retail Op’s, Customer Services.
- Communicate regularly with both Mulberry stores and 3rd parties to keep customer and resale repairs moving through the system efficiently.

Brand:

- Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
- Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions and experiences may not always be shared by your colleagues.
- Act as an ambassador for Mulberry and communicate positively about the brand.

Skills and Experience Required:

- Strong communication skills - verbal and written.
- Able to identify problems both broadly and in depth and plan accordingly, with the ability to work collaboratively with cross functional departments to solve problems
- Motivated to deliver a luxury customer service
- Excellent prioritisation skills with the ability to identify new priorities and adapt plans
- Enjoys being part of a team.
- Displays a high level of functional expertise in own field and constantly updates knowledge to ensure expertise remains relevant e.g. QC knowledge of Mulberry products and materials
- Proven ability at understanding and analysing repair faults/goodwill gestures and sharing with relevant stake stakeholders
- Able to keep calm under pressure, retaining a friendly and positive can-do attitude at all times
- Displays a positive personal impact with inner confidence and can communicate effectively with internal and external stakeholders

Other:

- Flexibility to travel when required.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: One location

  • Administrator - Lifetime Service Centre

    1 day ago

    Radstock, United Kingdom Mulberry Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team. The...

  • Administrator

    7 days ago

    Radstock, United Kingdom Mulberry Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team. The Role: In this...

  • Lsc Administrator

    7 days ago

    Radstock, United Kingdom Mulberry Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team. The...

  • Repairs Craftsperson

    5 days ago

    Radstock, United Kingdom Mulberry Full time

    Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative. If these are values you share, we would love you to join our team. The Role: Working...

  • Early Years Practitioner

    5 days ago

    Radstock, United Kingdom Bath and North East Somerset Council Full time

    **At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.** Are you passionate about supporting children and families with children under five? Bright Start Children’s Centre Services within Bath and North East Somerset are looking for a highly committed Early Years Practitioner to support our service...

  • Registered Manager

    2 weeks ago

    Radstock, United Kingdom Brook Street Full time

    **Registered Manager - Adult Learning Disabilities** **Radstock, Somerset** **£35,000 + benefits/incentives/bonus package** **Benefits/incentives package includes** - Enhanced disclosure cost coverage - Comprehensive induction and commitment to ongoing training - 28 days annual leave - Online benefits and cash back rewards - Pensions options We are working...

  • Registered Manager

    5 days ago

    Radstock, United Kingdom Brook Street Full time

    Registered Manager - Adult Learning Disabilities Radstock, Somerset £37,000 + benefits/incentives/bonus package Benefits/incentives package includes Enhanced disclosure cost coverage Comprehensive induction and commitment to ongoing training 28 days annual leave Online benefits and cash back rewards Pensions options We are working with one of the most...

  • IT Support Workshop Apprentice

    5 days ago

    Radstock, United Kingdom QA Ltd Full time

    **Employer description**: Apollo Technology is a privately owned company established in January 2010. We are based in Radstock, near Bath where we have brand new bespoke offices and workshop. We provide IT solutions to schools and education centres, as well as businesses usually within a 40-mile radius of Radstock. **Overview**: You will have the...

  • Support Worker

    1 week ago

    Radstock, United Kingdom Divine HomeCare Solutions Full time

    **About us** Divine HomeCare Solutions is a small business in HEALTH_CARE_MEDICAL. We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided Discover a job you can fall in love with, supporting adults with Learning Disabilities to live their best life, whilst developing in your role with our...

  • Assistant Care Home Manager

    7 days ago

    Radstock, United Kingdom Jupiter Recruitment Full time

    An exciting new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional care home based in the Radstock, Somerset area.You will be working for one of UK's leading health care providersThis care home is a specialist autism service for adults.There is a staff team who have significant expertise in supporting people with...