Foh Team Member

1 week ago

Merthyr Tydfil, United Kingdom Harvester Full time

**Objectives/Purpose of Role**

Deliver a positive guest experience by creating a warm, inviting, and friendly environment that exceeds guest expectations, leaving a lasting impression that motivates guests to return with friends and family.

**Responsibilities & Duties**
- Offer a warm welcome and farewell to guests, while effectively communicating the service cycle, our products and any special offers or events.
- Provide personalised recommendations that cater to the specific needs and preference of each guest.
- Value regular guests by remembering their preferences and engaging in meaningful conversations.
- Check all guests are enjoying their meal and discuss the guest experience survey.
- Provide a fast and efficient service and ensure any guest queries and complaints are handled promptly and professionally.
- Have open communication with the entire team to ensure the delivery of outstanding service, promoting a supportive atmosphere where you assist other team members whenever possible.
- Participate and contribute to team meetings, offering your valuable insights.
- Maintain cleanliness and tidiness of the front of house, outdoor and toilet areas.
- Participate in all in-house training, e-learning and the completion of assigned learning modules.
- Always adhere to brand standards, licencing laws and all company policies and procedures. Key Skills & Behaviours Do what I say I will
- Show accountability by taking ownership of tasks and delivering results proactively. Think on my feet under pressure to keep things running smoothly
- Communicate effectively with both team members and guests, be open to feedback and collaborate to find practical solutions to any issues that arise. Recognise people are different and adapt to suit their needs
- Promote a positive and inclusive work environment that values teamwork, open communication and diverse opinions, ensuring everyone’s voice is heard and valued. Step into change with curiosity and an open mind
- Embrace change with an open mind, demonstrating a genuine interest in learning new approaches, processes, and ideas by actively seeking information and asking questions. Pull together when the going gets tough
- Display a collaborative and supportive approach during challenging times.

**Job Types**: Full-time, Part-time
Part-time hours: 10-35 per week

**Salary**: £7.33-£10.42 per hour

Schedule:

- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Merthyr Tydfil, CF48 1UT: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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