Customer Care Professional

2 weeks ago

Carlton, United Kingdom Hillarys Full time

Do you want to work for a company that champions training and development? Are you a customer service professional looking for your next role? Join our dynamic and vibrant Contact Centre as one of our Customer Care Professionals, ensuring customer satisfaction time and time again. If you’re a customer service professional with a drive to excel and love to help, this is a perfect opportunity for you

Hillarys has been around for over 50 years, and customer focus is at the heart of everything we do. From the moment a customer books an appointment to installing their new made-to-measure blinds, curtains and shutters, we want to create memorable experiences so we’re their window furnishings brand of choice. As a Customer Care Professional, you’ll be doing just that - ensuring our customers are handled with the best care when something doesn’t quite go as it should.

**So what will you be responsible for? Here’s some examples**:

- Handle objections and complaints with professionalism and respect
- Collaborate with internal stakeholders to investigate and resolve customer order issues
- Coordinate service calls with field based advisors and installers
- Work with third parties to organise customer repairs in a timely manner
- Negotiate discounts, compensation and credits
- Handle payments

**Why should you consider this role? Here are just a few reasons**:

- Make an impact: As our customers’ first port of call, you can provide the best service to ensure customer satisfaction, and ensure they return to Hillarys time after time.
- Fun working environment: Work alongside our lively and friendly Contact Centre team that thrives in a fast-paced and supportive environment.
- Career Progression: We’re passionate about nurturing our team members to grow both professionally and personally. With a whole host of Learning and Development opportunities and being part of a large company, there’s plenty of chance to flourish in your role and throughout the business.

Previous experience in customer service is essential for this role, and will help you hit the ground running.

Hillarys is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

Everyone who applies will receive a response.

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