Patient Systems Support

The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care.
The Trust has invested significantly in digital technology and this is an exciting opportunity to be part of a teamsupporting the development, testing, training and continued roll out of SystmOne and ICE, two of the Trust's key clinical electronic patient record systems.
If you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation this could be the role for you.

This role can be based in Darlington or Sunderland.

The SystmOne & ICE team are responsible for the training, administration, management and further development of 2 key clinical systems:

- SystmOne: The patient clinical system which is used by a large number of community and acute services
- ICE [Interoperability Communications Environment], which is widely used across the whole organisation and local healthcare community.

This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system users across the whole of the North Yorkshire, County Durham, the North East, Northumberland, Tees Valley and Wakefield localities and it is crucial that the post holder has a flexible approach and is willing to travel.

The successful post-holder will be based in Harrogate with access/opportunity to work from other team bases across the community footprint aswell as working from home. It is likely that you will sometimes work from home to support teams and system users with various remote working solutions.

You will be able to demonstrate a defined track record of patient / clinical systems support and promoting the importance of high quality data integrity to inform effective decision making. Previous experience of SystmOne or ICE would be desirable.

At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
- An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
- Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
- Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
- Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as SystmOne, ICE, iCS (PAS), eReferral Service, Dragon Medical (DMWorkflow Manager and DMOne) Endosoft, Patientrack, EPMA (Medchart) and WebV EPR, used by teams across the acute and community based services.

This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.