Claims Consultant

We are looking for a highly motivated, professional Claims Consultant. Having your own allocation will help to build a partnership relationship with our Accountancy practices and give your insight into the trends seen by the team. Our aim is to ensure thatthe overall customer experience is excellent which can be seen by our Feefo reviews The role will include setting up claims, managing them from start to finish and offering support where necessary to the accountant by offering services from other areas ofthe business. Industry experience is not essential as full training is provided, but an ability to think outside of the box is a pre-requisite for the job. Previous experience in a similar role will be an advantage.

**Job Purpose**

To deliver outstanding customer service to our clients. To manage your own allocation of fee protection claims within the overall portfolio offering the ultimate solution to the practice. To meet team and personal KPI's and targets.

**Day-to-Day Responsibilities as a Claims Consultant**:

- Manage and control an allocation of claims working in close collaboration with the Accountancy practice, Claims team, Sales Account Managers and Underwriters.
- Agree fee increases, authorise payments, regularly review the claim and offer support when needed to the accountant.
- Operate an outstanding level of customer service to ensure the customer journey is the best it can be.
- Ensure adherence to processes and procedures within the team and make recommendations of any relevant changes to the Claims Control Manager.
- Assist within the team where necessary.

**What you Bring to the Team**
- Tax background preferred although Industry experience NOT required.
- Excellent organisational skills.
- Excellent Microsoft Excel skills.
- Ability to be commercially aware of the market needs.
- Good communicator at all levels.
- Able to deal with detail, be methodical, analytical, and accurate.
- Excellent computer skills.
- A team player with a friendly and approachable disposition.

**Why Join our Team?**

Croner-i provides tax fee protection insurance to firms of accountants. With a turnover of £18M, 120 employees and 4000+ accountancy clients we are proud to be the market leaders in the fee protection space, This is a superb place to work if you love solvingproblems, enjoy a challenge and have genuine enthusiasm for overcoming obstacles and learning, you will love it. Your people and technical skills will be tested every day. There are endless opportunities for you to develop and grow and you will really makea difference to all sorts of people.

**P969129FAR**

**INDPENO