Venue Supervisor

**JOB DESCRIPTION**

**Job title**

Venue Supervisor

**Salary range**

£23117

**Department**

Commercial (Venues)

**Working pattern (hours/weeks etc)**

37.5 Hours, 52 Weeks per year. Evening, weekend and unsociable hours will be consistently required as part of this role, which is based on a 37.5 hour week. However, trading patterns are seasonal, reflecting University term times and this will also be reflected in working patterns.

**Responsible to**

Duty Manager (Food and Beverages Department)

**Supervisory responsibility**

Student Staff

**Job purpose**

To supervise venue operations at the City campus, taking a lead where required and making relevant decisions in the absence of venues management.

**Main duties and responsibilities**

1

Supporting and developing student staff to deliver excellent customer service, ensuring staff are appropriately trained, motivated and resourced effectively to carry out their duties and responsibilities, whilst at all times promoting a positive culture.

2

Assisting the Food and Beverages Management team to achieve best practice in relevant areas including general compliance, health and safety, Best Bar None accreditations and other relevant programs.

3

To support venue management in implementing and enforcing all licensing legislation and conditions, promoting best practice at all times and protecting the license. The postholder will maintain, secure and present operational reporting and logs.

4

Ensure NTSU’s stock management standard operating procedures and EPOS reconciliation procedures and processes are implemented to ensure all stock orders, deliveries, movement and discrepancies are recorded, monitored and reported.

5

Implementation of policies and procedures to ensure integrity of financial systems including the training of staff, monitoring their use of tills, including making regular checks and where necessary acting to minimise discrepancies and errors. Monitor clerk and transactional information to ensure efficient operation and minimisation of inaccuracies, theft, fraud, dishonesty or similar.

6

To promote and maintain the highest service standards expected by our members and in line with evolving student expectations and demand to deliver on exception student experience.

7

Maintaining the venue and outlets to the required standard in absence of management staff, these will include bars, diners, cafes, entertainments and technical areas.

8

To be involved in the whole process of recruiting new student staff members for the Bar Assistant and Bar Team Leader roles. Submission of an Authority to Recruit Form to organising and conducting interviews and the training of new and current student staff members.

9

Co-ordinate, meet and liaise with NTSU departments, clubs and committees to gain an understanding of the changing needs of our members, reporting findings appropriately, to plan for upcoming events and to feed into the overall event programming process.

10

To ensure customer safety at all times in all areas. To comply with and regularly review all relevant health and safety procedures including fire regulations and to work closely with venue contractors, such as security, medics and maintenance teams.

11

To work closely with the Entertainments, Technical and other SU teams to ensure the smooth delivery of our diverse entertainments program. Taking a joint lead at events ‘on the night’ to monitor the atmosphere and customer experience, providing solutions and improvements where appropriate.

12

Engages in sustainable practices while in the workplace - accepts and follows sustainable office policies and procedures.

**Secondary and other duties**

1

Work with other venue personnel and venues teams to support operational procedures and to work unsociable hours, late nights and weekends as and when required also working multi-campus as required at any time.

2

To assist and support other departments and staff to provide services, support or activities, occasionally undertaking tasks on their behalf.

3

Facilitate high standards of housekeeping both front and back of house acting as necessary to make improvements.

4

Effective use of the stock management system, minimising waste, increasing profitability and decreasing environmental impacts whilst training and supporting others to do the same.

5

Liaise and meet regularly with the Venues Marketing Exec to develop and promote our service offerings to our diverse members.

6

Tries new and sustainable practices: whenever possible, employee tries to reduce the negative environmental impact of their work - especially their waste and greenhouse gas emissions.

**Standards**
- The post holder will, at all times both professionally and personally, portray a positive image of NTSU
- The post holder will at all times uphold the values of NTSU and thereby demonstrate high standards of integrity, accountability, respect for others, courtesy and professionalism
- The post holder will be