Service Delivery Manager

2 days ago


Wooburn Green, United Kingdom Onecom Full time

**Are you looking for a dynamic, inclusive, and people-led business for your skills and potential to shine? If so, thenOnecom want to hear from you**

We are currently looking for an exceptional and innovative **Service Delivery Manager** to join our proactive and highly performing team

As a **Service Delivery Manager,** you will be responsible for the complete service lifecycle of the client, through pre-sales, project management and lifetime service support. You will be an ambassador for service on behalf of the client withintheOnecom business, maintaining a broad base of communication and managing expectations. You will manage SLA’s, provide performance reports and develop a CSIP ensuring that all contractual objectives are achieved.

In a nutshell, the role is to effectively maintain an exceptional client experience and develop a relationship that ensures revenue retention and growth

For this role, we are looking for someone who is genuinely passionate about customer service, building relationships, and service delivery. We will require a minimum of 3 years experience in a Service Delivery position in the ICT/Telecoms Industry and considerableservice knowledge and experience of Unified Communications, WAN, Fixed Line, Broadband, IP Telephony, and Cloud

Our people are at the forefront of what we do, and in return for joining us as our **Service Delivery Manager,** we will offer a competitive salary, agile working, and car allowance, plus other fantastic benefits including 25 days holiday plus bank holidays

**Who are we?**

Onecom is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed-line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our peopleand processes - our priority being to deliver unparalleled customer service at every level.



  • Wooburn Green, United Kingdom Costa Coffee Full time

    OverviewSenior Service Delivery Manager – Digital at Costa Coffee. We’re reimagining coffee experiences in over 50 countries as part of the Coca-Cola System. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support Costa business operations globally and support the Head of Technology Service and...


  • Wooburn Green, United Kingdom Costa Full time

    At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our...


  • Wooburn Green, United Kingdom RHR UK Full time

    At Costa Coffee, we are what we craft. Were reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go weve got you covered.Our teams make a difference. Whether thats working on new tech for the perfect pour, helping our teams grow,...


  • Wooburn Green, United Kingdom Costa Coffee Full time

    A leading coffee brand is seeking a Senior Service Delivery Manager to manage technology applications and services across Costa Digital and Loyalty operations. The role involves overseeing third-party IT suppliers, ensuring compliance with processes, and providing leadership within a complex operational environment. Candidates with strong service management...


  • Wooburn Green, United Kingdom Braxfield Recruitment Full time

    A reputable recruitment agency is seeking an Electrical Operations Manager to lead an electrical team in High Wycombe. This permanent role includes responsibilities like ensuring compliance excellence and delivering high-quality electrical work across streams. The position offers a competitive salary of circa £63,000, with a focus on managing the electrical...


  • Wooburn Green, United Kingdom Paradigm Housing Full time

    **Group Facilities Manager** **High Wycombe, Buckinghamshire (Just off J3 M40)** **£42,000 - £45,000 with excellent benefits** **Permanent, Full Time (37 hours per week)** **About the role** We’re seeking an organised, proactive professional to lead and oversee cost-efficient, effective and sustainable facilities management. We have a modern and...

  • Project Manager

    2 days ago


    Wooburn Green, United Kingdom Paradigm Housing Full time

    ** About the role This is an exciting opportunity for a high calibre individual to join and strengthen our Business Transformation team. This role will contribute to the delivery of a major transformation programme for Paradigm Housing and ensure that projects within ourwider portfolio are lead and managed in line with our policies, processes and best...


  • Wooburn Green, United Kingdom Paradigm Housing Full time

    The Vacancy Do you know what excellent customer service looks like? Do you have a passion for helping people, acute listening skills, empathy by the bucket load and a problem-solving brain able to create resolutions in a fast-paced environment? Come and work for Paradigm Housing Group in our Contact Centre where, as part of the team you will be helping us...


  • Wooburn Green, United Kingdom Paradigm Housing Full time

    The Vacancy About the Role Paradigm have set an objective to ensure all its homes achieve a minimum energy efficiency rating of EPC band C by 2030 and deliver homes to net zero carbon emissions by 2050. To achieve these objectives Paradigm will be undertaking energy efficiency retrofitworks to many of its homes over the next 7 years. The type of projects...


  • Wooburn Green, United Kingdom Braxfield Recruitment Full time

    Job DescriptionElectrical Operations ManagerLocation: High WycombeContract: PermanentSalary: circa £63,000We are working in partnership with a respected housing association seeking an Electrical Operations Manager to lead their electrical team, drive compliance excellence, and ensure high-quality, efficient delivery across all electrical work streams.The...