Service Delivery Manager
2 days ago
**Are you looking for a dynamic, inclusive, and people-led business for your skills and potential to shine? If so, thenOnecom want to hear from you**
We are currently looking for an exceptional and innovative **Service Delivery Manager** to join our proactive and highly performing team
As a **Service Delivery Manager,** you will be responsible for the complete service lifecycle of the client, through pre-sales, project management and lifetime service support. You will be an ambassador for service on behalf of the client withintheOnecom business, maintaining a broad base of communication and managing expectations. You will manage SLA’s, provide performance reports and develop a CSIP ensuring that all contractual objectives are achieved.
In a nutshell, the role is to effectively maintain an exceptional client experience and develop a relationship that ensures revenue retention and growth
For this role, we are looking for someone who is genuinely passionate about customer service, building relationships, and service delivery. We will require a minimum of 3 years experience in a Service Delivery position in the ICT/Telecoms Industry and considerableservice knowledge and experience of Unified Communications, WAN, Fixed Line, Broadband, IP Telephony, and Cloud
Our people are at the forefront of what we do, and in return for joining us as our **Service Delivery Manager,** we will offer a competitive salary, agile working, and car allowance, plus other fantastic benefits including 25 days holiday plus bank holidays
**Who are we?**
Onecom is the UK’s largest independent business telecoms and cloud communications provider, delivering fixed-line, mobile, unified communications, connectivity and cloud solutions. We have achieved meteoric growth through substantial investment in our peopleand processes - our priority being to deliver unparalleled customer service at every level.
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