Transport Co-ordinator

**Join us as a Transport Co-ordinator**

**Salary - £24,308.00 per annum (£12.47 per hour 37.5 Hours ) - Norwich Office Based (Hybrid)**

As a Transport Co-ordinator you will support the delivery of providing excellent Administrative, Customer Service & Transport Planning support to internal and external Overseas/UK customers. You will providing accurate and timely transport documentation, to support the delivery of sales targets and KPI’s to contribute to the growth, profitability and delivery of EBITDA

**Working Hours**:
You will be working Monday to Friday from 09:00am - 17:00pm with 30-minute Lunch Break. This role is a Hybrid Working role with Monday, Wednesday & Friday Office Based, and Tuesday & Thursday from home. This role involves on call duties which are normally worked every 1 in 4 weeks.

**What you'll be doing**:

- Working with the programmer and international team’s to find out the upcoming excursions for each group.
- Book all transport for excursions, Checking the transport report to ensure that the expected transport is booked for excursions and international arrivals and departures.
- Liaise with international customer services team to ensure that excursions are booked to meet the expectations of international groups.
- Liaising with international groups on centre to ensure they understand the plan for the day.
- Organise and book all excursions for Kingswood Camps.
- Check incoming invoices to ensure they match with bookings made.
- Book pack lunches to ensure dietary requirements are met.
- Monitor arrivals and departures and liaise with activities to ensure staff go to collect arriving groups.
- Make up packs for all excursions and hand them to the excursion leader on departure.
- Be available to ensure all excursions leave on time with the right resources.
- Ensure accurate record keeping of all transport.
- Elicit feedback on excursions and make improvements based on the feedback.
- Provide feedback on staff on excursions to ensure effective monitoring of excursions.
- Ensure party leader noticeboard is up to date with information about upcoming excursions.
- Build rapport and relationships with customers (schools, parents and colleagues) to ensure delivery of a one stop shop customer service by professional handling/responding to incoming queries/amendments from internal and external customers in line with company standards.
- Manage all internal and external communication in a professional and timely manner.

**About you**:

- Proven Administration, and diary management skills in a customer focused environment.
- Experience of working within a travel and/or logistics background would be advantageous. But not essential.
- Excellent communication skills - written and oral.
- A willing and flexible approach with a ‘can do’ attitude.
- Good organisational skills and ability to use own initiative.
- Ability to remain calm when under pressure.
- Ability to work as part of a team.
- Understanding of office IT products including MS Word, Excel & Outlook.
- Willingness to develop and learn new skills.
- An enhanced DBS check will be required.
- Why join Inspiring learning I hear you say? I say why not with this package available:_
- £24,308.00 per annum. 37.5 Hours per week
- 25 Days holiday, plus 8 Bank Holidays
- Hybrid Working
- Flexible working and fun offices to work in Norwich.
- Perk Box employee rewards and benefits platform (Free coffee, Greggs and store discounts)
- Wage stream - Financial wellbeing for frontline teams (Get paid early)

**A little bit about us**:
Our purpose is to provide life-changing adventures, and we have a growing portfolio of brands which do just that. From our award-winning Kingswood residential programmes for schools and groups, to the school holiday adventures provided at over 50 locations by Camp Beaumont, we help young people to grow in confidence and resilience whilst developing key life skills. We also have brands delivering industry-leading apprenticeships, training and development plus a growing business in South East Asia too. It’s an exciting time to join us; we’re growing fast and have big ambitions.

IL1HP