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Service Advisor

2 weeks ago

Edinburgh, United Kingdom KLEIN HAMILTON EXECUTIVE SEARCH LTD Full time

Service Advisor, Car Dealer, Customer Service, Customer Service Advisor, Sales, Car Finance, Car Sales Executive, Permanent, Edinburgh
- **Job Title: Service Advisor**

**Job description**
A fantastic opportunity to join the leading car dealer in Edinburgh as a Service Advisor. As a Service Advisor you will be an integral part of the customer experience, acting as the first point of contact for all Service customer enquiries and face to faceinteractions. You will be the link between their customers and the workshop. If you have a passion for customer service, have a desire to deliver the highest quality of customer care and enjoy working in an environment where no two days are the same then thiscould be the role for you.
**Responsibilities**
Reporting to the Service Manager, responsibilities will include:
- Welcoming customers to the Dealership and ensuring a smooth customer journey from start to finish.
- The efficient handling of customer service calls, including, pricing information, relaying technical information, making customer appointments and providing updates on vehicle repair completion times.
- Understanding repair requirements and being able to explain these clearly to customers to empower the customer to make the best decision for them.
- Delivering a world class customer experience to every customer and in turn supporting their commitment to the Customer Viewpoint Programme and generating positive customer reviews through their social media channels.

**What you’ll have**:

- Excellent organisational and communication skills
- A strong focus on attention to detail
- A passion for delivering excellent customer service
- Service Advisor experience in an automotive role is desirable but not essential

**Hours, Rewards and Benefits**:

- Full time hours worked Monday to Friday with a rotational Saturday morning shift.
- Fantastic rates of pay
- Generous bonus scheme
- Discounts on all our company products and services. This includes offers which are exclusively available to employees across their best range of vehicles. They also offer friends and family discounts
- 30 days annual leave
- Instant membership to their dedicated Employee Assistance Programme
- Instant access to the Refer a Friend programme. Not only do you get paid for recommending a friend to work for them, but they will pay you if you recommend new customers too
- Instant access to Rewards with 1000s of online retail discounts available to every employee and no spending limits

**Vacancy Information**:

- Location: Edinburgh
- Salary range: Competitive Salary
- Job type: Permanent
- Job Section: Sales
- Working Hours: Full time
- Reference: AB177
- Contact: Alison Bradley

**About Klein Hamilton Recruitment**
Service Advisor, Car Dealer, Customer Service, Customer Service Advisor, Sales, Car Finance, Car Sales Executive, Permanent, Edinburgh