Environmental Enforcement Team Leader

**JOB TITLE**:Environmental Enforcement Team Leader

**COMPANY**: National Enforcement Solutions Limited

**RESPONSIBLE TO**:Line Manager

**PLACE OF WORK**:Mead Park Depot, River Way, Harlow, Essex, CM20 2SE

Due to our continued growth within the environmental crime industry, we are now recruiting for the position of enforcement team leader based in Harlow, working on behalf of the local authority. Previous enforcement experience is not essential as full training will be given.

**SCOPE AND GENERAL PURPOSE OF JOB**

To provide the highest standards of customer service and professionalism always. Enforcing legislation in line with the local authority’s enforcement policy.

**RESPONSIBILITIES**

As an enforcement team leader, you will be expected to lead from the front, leading a team of environmental enforcement officers and patrolling the borough in an intelligence led manner, engaging with members of the community and enforcing legislation by the way of issuing an ‘on the spot’ fixed penalty notices for any offences of littering, dog fouling, fly tipping, domestic and commercial duty of care offences witnessed and other related contraventions as required.

**Responsibilities as an Environmental Enforcement Officer**:

- Brand ambassadors for the local authority and National Enforcement Solutions Ltd
- Patrolling the area of principal littering authority in accordance with an agreed deployment strategy
- Investigating complaints made by elected members and members of the public
- Engaging and educating members of the public regarding environmental crime
- Interacting directly with offenders and issuing fixed penalty notices for authorised offences in accordance with legislation, ensuring that the evidential and public interest tests have been met
- Compiling a full notebook entry and witness statement for every issued fixed penalty notice
- Obtaining and validating the personal particulars of an offender by contacting the operational support team
- Attending court and giving evidence if required

**Responsibilities as a Team Leader**:

- Manage the day-to-day contract and liaise with the clients on site
- Motivate a team and promote a happy working environment, leading by example, performance management and promoting a good practice method of development
- Previous experience in a customer service role and handling difficult situations in a professional manner
- The ability to communicate with offenders, often in demanding circumstances in a calm and assertive manner
- The ability to deal with members of the public from all cultures and backgrounds in a diplomatic and professional manner
- The ability to be resilient, as some interactions with offenders can become confrontational
- The ability to defuse hostile situations in a professional manner
- Must enjoy working outdoors and in all weather conditions
- The ability to work under pressure, independently or as part of a team and on own initiative to carry out the enforcement role
- Excellent communication skills are required both verbally and written
- Will be physically fit as you may be required to carry our foot patrol for prolonged periods
- Previous management experience and the willingness to progress within the company

**A full UK driving licence is essential for this role**

**FLEXABILITY**

**Benefits**:

- A minimum of 5.6 weeks' annual leave
- QNUK endorsed industry training
- Company pension scheme
- Overtime available
- Promotional opportunities available
- Uniform provided
- Company vehicle provided on site
- On-site parking
- Paid volunteer days
- Employee of the month and company events
- Long service awards
- Employee Assistance Programme with Health Assured

**Times of work**

9-hour shifts between 7am and 8pm, 5 days over 7 (including Bank Holidays)

**Salary**

£32,760, per annum which equates to an hourly rate of £14

**Terms of the role**

**Job Types**: Full-time, Permanent

Pay: £32,760.00 per year

**Benefits**:

- Company car
- Employee discount
- Health & wellbeing programme
- On-site parking

**Experience**:

- Enforcement: 1 year (preferred)
- Management: 1 year (required)
- Customer Service: 2 years (required)

Licence/Certification:

- Full UK Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person