Quality Services Coordinator

**Job Description Quality Services Coordinator with Stork**:
Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Storks operational, financial and administrative requirements.

**Tasks and Responsibilities as Quality Services Coordinator**:
**Quality Services**
- Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
- Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
- Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
- Proactive escalation to line manager and management team on operational or commercial issues.
- Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
- Responsible for utilising Pathway for all Coordination relating activities and accountable for input of timely and accurate data.
- Responsible for achieving internal and external stakeholder key performance indicators measurements.
- Implement client contractual terms and conditions on all assignments.
- Exhibit flexibility and responsiveness in approach to daily work activities to meet internal and external stakeholder demands.
- Responsible for ensuring all Inspection reports and costs associated with assignments are uploaded accurately and in a timely manner on Pathway to support the invoicing process.
- Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
- Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.

**Quality Services - Administration**
- Responsible for completing all administrative tasks assigned by Supervisor and/or Management.
- Adherence to processes and procedures with an adaptability and flexibility to adjustments made to these procedures that support the continual growth of the department.
- Workloads will be determined via the QS Admin Mailbox and post holder must adhere to processes defined within the Personnel On-Boarding Guideline on the Stork IMS.
- Utilising the support of the Technical Competency Manager and Technical Quality Manager, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.
- Support team delivery of the Field Operatives “critical documentation requirements”.
- Invoicing workloads are assigned by the Administration Supervisor and/or Senior Administrator and will be allocated as per client invoicing allocation.
- Post holder must gain commercial knowledge of their client invoicing requirements.
- Post holder will be responsible for:

- Ensuring they gain a commercial contract awareness
- Monthly Billing per client
- Collating back-up in accordance with contract
- Raising both Draft Invoice Query Forms and Supplier Query Forms where required
- Actively reduce WIP and Debt as per your allocated clients and as per Management instructions
- Updating of Debt Report and Unbilled Sales report
- Updating EBIS Invoices and sending for approval
- Achieving departmental set KPI’s in-line with your P&D.

**Quality Services - Competency**
- Responsible for the maintenance of the QS Competency Matrix
- Carrying out Monthly Compliance Checks for all compulsory critical documentation and feedback findings to both Supervision and Management.
- Recording of weekly Client & Supplier KPI information and delivering to both internal and external stake holders monthly.
- Collation of Demand Report and Client Feedback reports.
- Responsible for collation of all Staff Inspector utilization and man-hour reporting.
- Responsible for the tracking of Field Operative KVM Module progress.
- Responsible for maintaining CV Register.

**Financial & Commercial Requirements**
- Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
- Gain awareness of PO budget costs for each assignment including negotiating with Field Operatives to deliver set margin level.
- Utilising departmental pricing tool kit, to deliver assignment margin levels as set by the Quality Services Manager.
- When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
- Ensure all costs associated with assignments are uploaded onto Pathway accurately and in a timel