Cordia Apartments

**About Us**

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

**What is the job?**

You will be responsible for ensuring standards of cleanliness, hygiene and tidiness within the apartments and for reporting any maintenance requirements in order to comply with the Apartments established quality standards. You will be required to carry out front desk duties as and when required.

**Hours**

20 hours

**Pay**

Up to £12.94, depending on age

**What we offer**:

- Health Care Cash Plan
- Diamond membership of Kingsbridge Hospital Group
- Enhanced Pension Scheme
- Enhanced Maternity Pay
- Enhanced Paternity Pay
- Cycle to work
- Recruit a friend scheme
- Employee Appreciation and Social Events
- Employee of the Month Award
- £20 for completion of FLOW training
- Increased Annual leave with service
- Discount at Bodyscape - Employee rate and family and friend rate
- Cyrospa discount rate at Bodyscape
- Discount at Puregym
- Communication and advice on Health and Wellbeing
- Andras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels Group
- Work for globally renowned Hotel Brands
- Reward Club Incentive Scheme
- Hotel Incentive scheme
- Employee Assistance Programme (EAP) & Wellbeing App
- Perks & Discounts - access to perks and discounts on travels, shopping and much more

**About The Role**

**Your day to day**

**Customer Relations**:

- Deal with guest complaints in a friendly and efficient manner ensuring guest satisfaction at all times
- Carry out Company’s customer relation policy and communicate Apartment services to guests.

**Professional Techniques / Production**:

- Carry out front desk duties at times as required, providing check-in and out service and anticipating guests’ needs as well as demonstrating excellent customer service
- Answer telephones and deal with guest queries and bookings
- To Clean apartments, corridor areas, stairs and public areas and to ensure they are cleaned on daily basis to the required standards and quality targets
- Maximise the use of all resources and maintain costs at agreed levels
- Oversee the ordering, delivery, count and storage of all linens and all items necessary to service your department, including bathroom items, tea/coffee making facilities, stationery, equipment, cleaning materials, etc., and to control cost to agreed levels
- Actively participate in any training and personnel exercises designed to improve standards and performance levels
- Upkeep of the equal opportunities policy to ensure that there is a neutral working environment
- Work in accordance with standard procedures within each department
- Keep staff/work areas tidy, safe, and report any hazard, accident, loss or damage to management an observe all requirements under Health & Safety at Work Act (1989)
- Need to make sure to record all maintenance issues and highlight to the maintenance team.
**People**:

- Instruct, delegate and control staff under your responsibility assigning apartments and tasks to the housekeeping team and advising the Duty Manager of the needs of housekeeping staff, be it materials or equipment in order to carry out their job efficiently and effectively
- Carry out meetings with staff and record this and notify the personnel department.

**How do I deliver this?**

- Teamwork - work with commitment, cooperatively and effectively with others
- Brand Hearted - understand and live the brand standards, exhibiting a positive, friendly manner with customers and colleagues
- Diversity & Respect - welcome, include and demonstrate respect for all individuals from all groups
- Integrity - honest, respectful and accountable

**_ The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._**

**Required Criteria**

- Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers
- Problem solving skills and ability to work on own initiative
- Efficient in time management and goal oriented
- Must read, write and speak the English language fluently
- Strong Microsoft skills

**Desired Criteria**

- Experience as a departmental manager within a Hotel or Serviced Apartments
- Higher level qualification or management training Local market knowledge and experience with emphasis on local, corporate and group business

**Skills Needed**

**About The Company**

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company