Senior Service Advisor

1 day ago

High Wycombe, United Kingdom Citygate Automotive Full time

**Senior Service Advisor**

**Citygate Volkswagen, High Wycombe**

**OTE: £45,000**

**Role overview**

As a Senior Service Advisor you will play a vital role within the retailer as being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same

**Diversity and Inclusion**

At Citygate Automotive, we are committed to being the best at Everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024

**Key responsibilities**

As a Senior Service Advisor your key responsibilities will be:

- Provide best advice on any report repairs or additional service required, be able to sell with confidence and become their point of contact for the duration of their vehicle being within our Workshop.
- Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
- Create customer invoices and run through the work that has been carried out on their vehicle. Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

**About You**

If you already come from an Automotive Senior Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset:

- An ability to provide tailored customer service and upselling to a wide range of customers.
- Comfortable working to deadlines and managing customer expectations with regular communication and updates.
- Happy to manage your own workload and customer base

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£45,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme

Work Location: In person

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