Warranty Administrator

**Warranty Administration**

My client is seeking to appoint a **Warranty Specialist Analyst**to strengthen our Customer Claim Handling EMEA Team, to join our site in Havant, Hampshire.

**Responsibilities**:
The **Warranty Specialist Analyst**will hold responsibility for:

- Close collaboration and liaison with key stakeholders in our global quality departments to help support the evaluation of the units with regard to the cause of failure, and the customer error description.
- Preparation of detailed analysis report for the further processing of complaints.
- Regular site visits to UK customers with a view to carrying our on-site troubleshooting for critical customer complaints.
- Supporting the Customer Complaint Handling workshop area in the implementation of new analysis and testing methodologies and processes as appropriate.
- Participating in personal development and training to ensure you remain up to date regarding newproducts and new product innovations.

**Background and Skills**:
The **Warranty Specialist Analyst**should display:

- Detailed experience of working within a similar position within customer service, production or a workshop, ideally supported by a relevant qualification or appropriate experience within mechanics or mechatronics
- Strong communication
- Be a Team Player
- Working in an international environment
- and stakeholder /customer management skills
- Enthusiasm to acquire knowledge about new technologies and products
- Strong motivation, a passion for mechanics and problem-solving
- Knowledge of hydraulics would be advantageous
- Hands-on mentality