Casual Customer Service Advisor

We have a fantastic **Casual**opportunity for a Customer Service Advisor to join our team at **London Victoria Coach Station.**

This role will be working onsite at **London Victoria Coach Station.**

There are **no guaranteed hours** as a casual however we would be **initially offering 8.5 hour shifts** either 06:50 - 15:50 or 14:40 to 23:40 mainly across **Friday, Saturday, Sunday, Monday**while there improvement works at the Coach station.

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at **London Victoria Coach Station** answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.

You will need to be available for interview on **Thursday 20th March.**

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment

**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

***:
We have a fantastic **casual**opportunity for a Customer Service Advisor to join our team at **London Victoria Coach Station.**

This role will be working** onsite at**London Victoria Coach Station.**.**
- As a casual there are _**_no long term set hours_**_ however you will initially be supporting the team _**_Friday to Monday, 8.5 hour shifts_**_ either_**_ 06:50 - 15:50 or 14:40 to 23:40_**

The Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at **London Victoria,** answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.
- With a view to start with the business on_**_ Friday 7th March._**

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment

**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

**Things to Note...**:
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.