Smart Metering Advisor

**Description**:
**Reports to**: Smart Metering Manager

**Location**: Nottingham

**Working hours**: Monday to Friday, 37.5 hours a week

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Based in Nottingham, we are looking to expand our Smart Metering team within our operations department due to continued success & growth and have created an exciting opportunity for a Smart Metering advisor, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have a ‘Can-do’ attitude and transfer skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need From Yü**:
**Here’s a taste of what you’ll be doing**:

- Ensure that all smart metering queries and workstreams are dealt within agreed SLA’s.
- Builds strong relationships with other teams across the business, both internally & with external clients as well.
- Maintain continuity by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs.
- Liaison with non-customer and customer facing teams to handle complex enquiries & resolve the enquiry with/for the customer.
- Ensure business processes are robust.
- Provide solutions to the broad range of written and verbal enquiries raised by customers.
- Ensure that all customer queries are managed, resolved and closed within agreed timescales.
- To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience.
- To monitor, action and escalate any issue as appropriate to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations.
- To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required.

**About Yü**:
**If you have what it takes, you could be just what we’re looking for**
- Experience within the energy industry preferred.
- Knowledge of working with smart meters would be advantageous.
- Great communicator - you have first-rate communication and interpersonal skills
- Good organisation - Able to organise own workload & plan ahead.
- Good verbal & numerical skills.
- Ambitious - you don’t just want another job, you want a career opportunity
- Analytical - naturally curious, requires high standard of accuracy and immaculate attention to detail
- Motivated - you have a “can do” attitude and love to see success
- Team player - you enjoy working closely with a team to help them develop
- Flexible - you’re a strong team player who can adapt as the role and business develops
- Confident in handling written correspondence and inbound/ outbound calls
- A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus, many more

**#YUIndeed**

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.