Technical Specialist

**Technical Specialist, Infrastructure Services**:

- Job Req ID: 51097
- Posting Date: 18 Sept 2025
- Function: Security
- Unit: Business
- Location: Cheltenham, Cheltenham, United Kingdom
- Salary: Competitive Salary + Benefits

**Recruiter: Krystle James**

**Hiring Manager: Melvyn Markham**

**Career Grade: D**

**Internal Closing Date: 30/09/25**

BTSEC25

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

**Why this job matters**:
We help BT fulfil its global regulatory obligations, supported by our close relationship with customers coupled with our technical expertise and operations staff. We develop innovative service and technical teams that create, manage, and maintain innovative solutions to meet specific customer problems.

You are responsible for contributing to the design and deployment of new bespoke systems as well as supporting and maintaining existing ones. You should also contribute to innovation and development of new products, and process improvement initiatives. This role will require working as part of a team, supporting colleagues and collaboration with customers.

**This job role can be based in**London, Ipswich, Sheffield, Cheltenham or Manchester**. Onsite (5 days field based/on client site). Monday-Friday 37.5 hours per week. You will need to be eligible to obtain DV Clearance before starting this role. You will need to have lived in the UK for 10+ years to be eligible.**

**What you’ll be doing**:

- Undertake routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of network infrastructure components.
- Undertake the implementation of new and enhanced network technology that aligns to customers’ strategic direction for enterprise and remote site connectivity.
- Manage the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software and associated systems support.
- Participate in technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
- Deliver the required documentation, knowledge transfer and training to successfully land new solutions into the support organisation.

**Essential Skills**:

- Network Delivery
- Network Implementation
- Network Configuration
- Network Security
- Troubleshooting

**What we'd like to see on your CV**:
Technical Skills:

- Undertake engineering activities that contribute to the delivery of client technical requirements, deploying optimal network and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals
- Assist with technical decisions that influence the success of projects and team objectives.
- Strong interpersonal skills to operate within a complex and challenging external customer environment
- Cisco CCNA or higher certification or equivalent experience

**Benefits**:

- Competitive salary
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- On-call allowance (Depending on job role requirements)
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer’s leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

LI-Onsite

Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks