IT Administrator

We continue to be a**Smart Modern Law Firm** who utilise **Technology** to enhance our service to internal and external customers, colleagues and consultants. We are seeking an **IT** Administrator who has some experience in a similiar role or through some work experience, working in a**Helpdesk** or **Administration** role, using **Active Directory** and MS Office 365. Strong **Customer Service** skills and the ability to work in an adaptable, ever changing and **innovative** team.

This role involves but is not limited to:

- Responding to and prioritising support tickets logged through the helpdesk.
- Ensuring all daily diverts are in place at the required time and removed correctly as required.
- Installing, configuring and maintaining computers, printers, photocopiers and telephones.
- Trouble shooting system and networking problems and diagnosing hardware or software faults.
- Maintaining the IT infrastructure and supporting its administration.
- Creating new employee accounts and set up desks.
- Deleting accounts for leavers.
- Ensuring that no viruses affect the IT network.
- Reviewing the Helpdesk system to monitor Spicework tickets
- Provide support and maintenance on all IT equipment

**Requirements**:

- Helpdesk/IT knowledge
- Knowledge and experience of using Active Directory and Office 365
- Ability to trouble shoot common hardware and software issues and find solutions
- Ability to meet deadlines and adjust to changing priorities
- Ability to quickly gain new skills and knowledge when faced with new challenges
- Maintain composure in the face of heavy workload and constant interruptions
- Ability to work independently as well as part of the Helpdesk Support team
- Ability to work well under pressure
- Strong customer service experience
- Excellent verbal and written communication

Company Core Values:

- **Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business
- **Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas
- **Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development
- **Commitment**: Relationships for the long-term