Resident Involvement

**Resident Involvement & Welbeing Officer**

**Hybrid working between home (2 days) and the Bradford office (3 days) per week.**

**Salary up to £30,000 per annum, depending on experience.**

Are you a relationship builder with excellent organisational skills? Do you thrive on arranging events and have exceptional communication abilities? If so, we want you to join our Marketing & Communications team - this is an exciting opportunity where every day brings new challenges and rewards

**The Role**

As a Resident Involvement & Wellbeing Officer, you'll play a crucial role in supporting effective resident involvement and well-being initiatives, providing valuable evidence to Anchor on service delivery excellence. You'll coordinate a variety of activities aimed at enhancing the well-being of older people, while also providing administrative support to customer initiatives that promote inclusion and well-being.

Key Responsibilities
- Organise and manage conferences and fairs, involving wider team and colleagues as necessary.
- Coordinate residents' competitions, such as Gardening and Loving Later Life awards.
- Develop and host well-being activities, both online and offline, to increase participation, ensuring coverage during periods of unavailability.
- Facilitate Be Active sessions.
- Coordinate the Community Grants and Well-being Involvement groups to ensure impactful outcomes.
- Attendance at meetings, coffee mornings, and providing taster sessions and events.
- Recruit participants for involvement groups, well-being activities, conferences, and fairs from Connected Club and wider networks.
- Maintain accurate records of resident involvement and well-being participation, outputs, and impacts, liaising with other team members as needed.
- Contribute to the team's communication plan by sourcing, coordinating, and maintaining a bank of case studies, stories, and quotes for Resident Involvement and Well-being pages.
- Record and analyze involvement and well-being activities, providing written quarterly update reports on the impact of resident voices on services and the impact of activity programs on resident well-being.

**About You**

Qualifications:

- Educated to GCSE standard or equivalent.
- Evidence of self-development, including networking.

**Experience**:

- Demonstrable track record of broad resident engagement experience or similar people-focused roles.
- Experience in establishing and facilitating resident/community groups.
- Experience in delivering face-to-face and online well-being activities.
- Experience in developing effective communication mechanisms for engaging with diverse audiences.
- Experience in identifying, developing, and sustaining feedback and evaluation mechanisms.

Knowledge:

- Understanding of the social housing sector and regulation.
- Understanding of the relationship between resident well-being and social value.
- Ability to gather, evaluate, and produce relevant and accurate reports.

**Anchor - a great place to work**

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

**A rewarding environment**

From health and happiness to finance and your career, we’ll give you all the support you need.

**Health & happiness**
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments

**Finance**
- Pension plan - contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more

**Career**
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities

**Celebrating diversity, celebrating you**

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Le