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Dental Receptionist

2 weeks ago

Grimsby, United Kingdom mydentist Full time

Take ownership of the daily and weekly tasks to be completed by the reception team - Support the promotion of patient choice, provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs People
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role Process
- Fill the diary and optimise appointment booking by using the principles of colour coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the mydentist health and safety policy and all relevant risk assessments including ergonomic
- Always adhere to mydentist policies and procedures Patients
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls

'''Responsibilities:'''
- Greet and welcome patients as they arrive at the dental office
- Schedule and confirm appointments using dental software
- Answer phone calls and respond to patient inquiries
- Manage patient records and update information as necessary
- Collect and process payments from patients
- Maintain a clean and organized reception area
- Assist with other administrative tasks as needed

'''Experience:'''
- Previous experience in a admin or office setting is preferred but not necessary
- Proficient in using software for scheduling and record keeping
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of dental terminology and procedures is a plus

As a Dental Receptionist, you will play a crucial role in providing excellent customer service to our patients. Your administrative skills will ensure smooth operations in the front office, allowing our dental team to focus on delivering high-quality care. If you are friendly, organized, and have a passion for helping others, we would love to have you join our team.

**Job Type**: Fixed term contract

**Salary**: £10.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Grimsby: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person