Current jobs related to Desktop-field Services Cluster Lead- Uk - Bedfordshire - Axiom Software Solutions

  • Field Service Engineer

    2 weeks ago

    Bedfordshire, United Kingdom Alliance Consulting Full time

    I am working exclusively with my Bedfordshire-based client, a leading manufacturer of electro-mechanical products serving a range of process-related industries, to find an experienced Field Service Engineer to join their in-house Engineering Team. The majority of your time will be spent attending customer sites across the UK for servicing, installation,...

  • Field Service Engineer

    2 weeks ago

    Bedfordshire, United Kingdom BMR Solutions Ltd Full time

    Field Service Engineer Bedfordshire £32,000 to £34,000 DOE + Company Vehicle + Pension + Daily Meal Allowance + 25 Days Annual Leave + Bank Holidays + Training and Development + Overtime Available + Flexible Working Hours PERMANENT Monday to Friday. Days. Field Service Engineer sought in a well-established and global manufacturer, offering training...

  • Field Service Engineer

    1 week ago

    Central Bedfordshire, United Kingdom BMS Performance Full time

    Join a market leading organisation! Opportunity to work with bespoke machinery, built specifically for each customer's needs. Clear career progression plans & great onboarding + training. About the Company: We're partnered with a global market leading designer & manufacturer of processing equipment for the food industry. Known for building their own bespoke...

  • Field Service Engineer

    1 week ago

    Central Bedfordshire, United Kingdom BMS Performance Full time

    Join a market leading organisation!Opportunity to work with bespoke machinery, built specifically for each customer's needs. Clear career progression plans & great onboarding + training. About the Company:We're partnered with a global market leading designer & manufacturer of processing equipment for the food industry. Known for building their own bespoke...

  • Field Service Engineer

    1 week ago

    Central Bedfordshire, United Kingdom BMS Performance Full time

    Join a market leading organisation!Opportunity to work with bespoke machinery, built specifically for each customer's needs. Clear career progression plans & great onboarding + training. About the Company:We're partnered with a global market leading designer & manufacturer of processing equipment for the food industry. Known for building their own bespoke...

  • HR Associate Partner, Amxl Uk

    3 days ago

    Bedfordshire, United Kingdom Amazon UK Services Ltd. Full time

    Basic Qualifications - Minimum high school diploma education degree or equivalent (Level 3 according to European Qualification Framework [EQF]1) - Knowledge with MS Office Suite (Word, Excel, Power Point, Access, Outlook) - Ability to work on shifts that are aligned with Operations at location Fulfillment Center - Analytical skills (able to identify problem...

  • Field Service Engineer Pumps

    17 hours ago

    Bedfordshire, United Kingdom Hunter Selection Limited Full time

    Field Service Engineer (Pumps) Bedfordshire £36,000 - £39,000 plus overtime My client is currently going through some very exciting growth and investment, an opportunity has arisen for a lead pump engineer to join the experienced and well-established team. Covering UK mainland, performing installation and maintenance work on pumpingsystems, booster...

  • Engineer - Field Service Engineer

    6 days ago

    Bedford, Bedfordshire, United Kingdom TRS Consulting Full time

    Medical Field Service Engineer X-ray & CT (Computed Tomography) Medical Imaging Systems NO MEDICAL EXPERIENCE REQUIRED - FULL PRODUCT TRAINING IS SUPPLIED 5K + Car + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training ** Excellent opportunities for...

  • Electrical Field Service

    2 weeks ago

    Luton, Bedfordshire, United Kingdom CV Screen Ltd Full time

    Electrical Field Service & Maintenance Engineer Location: Remote (UK-wide travel required - Mainly South England) Reports to: Technical Services Manager Role Overview We're seeking a practical, hands-on Electrical Field Service & Maintenance Engineer to join this team, providing installation, service, and maintenance support of tinting machines across the UK...

  • Electrical Field Service

    29 minutes ago

    Luton, Bedfordshire, United Kingdom CV Screen Ltd Full time

    Electrical Field Service & Maintenance Engineer Location: Remote (UK-wide travel required - Mainly South England)Reports to: Technical Services Manager Role Overview We're seeking a practical, hands-on Electrical Field Service & Maintenance Engineer to join this team, providing installation, service, and maintenance support of tinting machines across the UK...

Desktop-field Services Cluster Lead- Uk

2 weeks ago

Bedfordshire, United Kingdom Axiom Software Solutions Full time

**Job Description**:
**JD - Desktop/Field Services Cluster Lead**
- **Buy Rate - £50K/Annum**:

- **Contract Duration 2 years**:

- **TP/FTE - FTE**:

- **Precise work location - easyJet Airline Company Ltd, Hangar 89, London Luton Airport, Luton, Bedfordshire,LU2 9PF**:

- **Is remote work allowed? - No**

***
- Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics.
- Lead will be responsible for the hygiene associated with the tickets assigned to his team
- Defines and sets team direction and provides guidance to members of team.
- Responsible for the inventory control as well as AMDB accuracy of their site/sites
- Leads the installation and support of PCs, laptops, printers, peripherals, mobile device, iPad, meeting room equipment and connected equipment in an IT Enterprise environment
- 7 operating system and Windows 10 to resolve customer workstation issues.
- Work FSO partners/supplier to provide dispatch support.
- Plan and execute short term projects including project panning, resource fulfillment, service fulfillment before timeline

Additional Responsibilities
- Will be responsible for time sheet, leave management of their team
- Will be responsible for managing the team off hours and weekend roster
- Will be responsible for managing the SNOW Q for their region
- Will work as escalation point of all escalations associated with the team
- Will work with Deskside manager and HR for conducting disciplinary action against team members
- Will be responsible for timely completion of projects assigned to team members
- Will work on resolving all escalations, along with Deskside manager, resulting for their team
- Will generate reports from SNOW daily to gauge productivity of team and weed out any in efficiencies
- Will work under the directives of Deskside Manager and Project manager to complete projects in a timely manner
- Travel may be required to meet with team or clients

Qualifications:

- Must have a minimum of 4 years of experience in leading and managing a team of IT Deskside Support technicians.
- Must have demonstrated experience managing staff using metrics to drive performance.
- Must have experience managing teams and technologies that span across all end-user hardware and software.
- Team player with good communication, organizational, and strong interpersonal skills.
- Able to prioritize and drive to results with a high emphasis on quality
- Experience using IT Service Management software (ServiceNow, Remedy)
- ITIL Certification.

It would be great if you also had:

- Microsoft Certified Help Desk Support Technician
- Apple Certified Mac Technician
- CompTIA A+

About Company