Front of House Supervisor

2 days ago

Wirral, United Kingdom The Wro Full time

**THE WRO - UNDER NEW MANAGEMENT**
**Exciting Front of House Supervisor Opportunity at Iconic West Kirby Venue**

Are you a charismatic leader with a passion for creating exceptional customer experiences?
Do you thrive in a dynamic environment and love making guests feel truly special?

We’re a well-loved bar and restaurant in the heart of West Kirby, renowned for our vibrant atmosphere, fresh food, and loyal regulars. As a family-run business, we’ve cultivated a friendly and fun working enviroment. With big plans for growth and a return to 7-day operations this spring, we’re seeking a talented **Front of House Supervisor** to join our team.

This is more than just a job—it’s an opportunity to grow within our company, take on more responsibility, and build a rewarding career in hospitality.

**What We Offer**:

- **£12 per hour** plus **a share of tips** (adding £1/hour).
- 30-40 hours per week across 4-5 days.
- Opportunities for career progression as the business grows.
- A supportive team environment.
- Staff perks, including discounts on food and drinks.

**Your Role**:
As a Front of House Supervisor, you’ll be the face of our venue, ensuring every guest has a memorable experience. Key responsibilities include:

- Leading the front-of-house team during shifts to deliver outstanding service.
- Building relationships with our regulars and ensuring all customers feel welcome and valued.
- Managing opening and closing procedures, including cashing up using our digital POS system.
- Training and mentoring staff to maintain high standards of service and teamwork.
- Monitoring cleanliness and organisation of the restaurant and bar areas.
- Handling reservations, seating, and guest queries with warmth and professionalism.
- Supporting the General Manager with daily operational duties.

**What We’re Looking For**:

- A minimum of 2 years’ experience in a supervisory or leadership role in hospitality.
- Charisma and exceptional people skills to engage with guests and build relationships.
- Confidence with opening, closing, and cashing up using a digital POS system.
- A positive, proactive attitude and strong problem-solving abilities.
- A passion for creating memorable customer experiences.
- Full availability across weekdays and weekends (currently closed Mondays and Tuesdays for winter).
- A team player who thrives in a fast-paced environment.

**Job Details**:

- **Location**: West Kirby, in person.
- **Pay**: £12.5 per hour + tips (equivalent to £13/hour total).
- **Schedule**: 4-5 days a week, 30-40 hours, with flexible shifts.

If you’re a charismatic and motivated leader looking to grow within a thriving company, we’d love to hear from you

**References required.**

Pay: £12.50 per hour

Additional pay:

- Tips

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- Every weekend
- Monday to Friday

**Experience**:

- Bar management: 1 year (preferred)
- Hospitality: 1 year (required)
- Supervising: 2 years (preferred)

Work Location: In person

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