Property Claims Handler

**Join Our Dynamic Team at Davies**

Are you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement. Here’s why you’ll love being part of our family:
**Valued and Supported**:
You’re not just an employee; you’re a vital contributor. We appreciate your unique skills and perspectives, and we’re committed to your growth.

**Perks Galore**:
Reward Platform: Unlock exclusive discounts at over 800 retailers. Treat yourself—you’ve earned it

**Time Off**:
Enjoy 25 days of vacation (and the option to snag up to 5 extra days each year). Work-life balance? We’ve got you covered.

**Learning Opportunities**:
Develop your skills, earn professional qualifications, and thrive in a culture of continuous learning.

**Key Responsibilities**:
**Proactive Caseload Management**: Efficiently handle claims, meeting Service Level Agreements (SLAs) consistently.

**Customer-Centric Approach**:Interact with clients and customers professionally, ensuring fairness and empathy.

**Effective Supplier Collaboration**: Manage third-party suppliers to drive cases toward settlement, considering service quality, cost, and timelines.

**Quality Workmanship**: Produce high-quality work aligned with internal processes and guidelines.

**Authority Levels Adherence**: Operate within approved authority levels for decision-making.

**Regulatory Compliance**: Uphold governance and regulatory processes (Data Protection [DPA], TCF, FCA).

**Self-Development**: Take ownership of your professional growth through Personal Development Reviews (PDRs) and relevant learning.

**Positive Team Player**: Contribute to a great team culture.

**Measured by**:
**SLA Performance Data Analysis**: This involves analysing service level agreement (SLA) data to ensure we’re meeting response time targets.

**Client Audit and Feedback of Specific Cases**: Collecting feedback from clients about specific cases helps us understand their needs and improve our services.

**Internal QA Audit**: Regular quality assurance audits ensure that our processes are aligned with standards and best practices.

**No Regulatory / Process Breaches**: Compliance with regulations and adherence to processes are critical. Let’s keep those breaches at bay

**Completed PDR Forms, Competency Reviews**: Performance Development Review (PDR) forms and competency reviews help track individual growth.

**Team Performance and Feedback**: Collaborating effectively and providing constructive feedback contribute to team success

**Skills and Experience We Value**:
**Property Claims Handling**: Prior experience in managing property claims is essential.

**Customer Service Excellence**:Strong communication skills for client satisfaction.

**Regulatory Awareness**: Familiarity with relevant guidelines.

**Interpersonal Skills**:Ability to connect with diverse stakeholders.

**Time Management and Organization**:Proven ability to meet deadlines.

**Self-Motivation**: Drive for continuous self-improvement.

**Effective Communication**: Proficiency in written and verbal communication.

**IT Savvy**: Comfort with technology and software tools.

**Problem-Solving Aptitude**: Analytical thinking for practical solutions.

**Our values**:
**Dynamic**: We adapt swiftly to change, always looking ahead.

**Innovative**: Solution-focused, with an entrepreneurial mindset.

**Succeed together**: We succeed together, valuing diverse perspectives.

**Connected**: United under one mission, making a difference.

INDHP

**Job Types**: Full-time, Permanent

Pay: Up to £26,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Employee stock ownership plan
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Property Claims Handling: 1 year (required)
- Complaints Handling: 1 year (preferred)

Work Location: In person