Customer Success Specialist

4 days ago

Milton Keynes, United Kingdom Zoho Corporation B.V. Full time

Are you a skilled relationship-builder with a passion for technology? Zoho is looking for a talented, enthusiastic, results-driven and highly motivated Customer Success Specialist to join our dynamic team in Milton Keynes.

As an Customer Success Specialist, you will be specializing in Cross Selling and be responsible for nurturing and growing client relationships, driving sales, and ensuring customer success with our suite of products and services.

**About us**

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.

Privately held and deeply committed to solving problems through global collaboration, our organisation believes in experimentation, iteration, and following your instincts.

Learn more about us, our customers, our story and our people.

**Key Responsibilities**
- Analyse and segment the existing SMB customer base
- Conduct proactive outreach through various channels to identify and capitalise on cross-selling opportunities.
- Initiate and maintain meaningful conversations with customers to understand evolving needs and challenges, utilizing solution-selling expertise to effectively communicate the value proposition of cross-selling products or services and drive business value from Zohos suite of products.
- Own and manage the entire sales process, from lead generation to closure for cross-selling opportunities.
- Collaborate with internal teams, including presales, marketing, and product, ensuring seamless execution and delivery.
- Work in partnership with the customers implementation partner to ensure overall satisfaction and establish a trusted three-way partnership.
- Provide timely and accurate updates on sales progress and forecasts.
- Address customer inquiries and concerns, ensuring a high level of customer satisfaction.

**Requirements**:

- 1 to 3 years of business development experience in software/SaaS.
- Proven track record of growing business from existing customer accounts.
- Ability to deliver effective presentations and product demos.
- Strong communication, interpersonal, and consultative skills.
- Comfortable working independently in a distributed and remote environment.
- Open to domestic travel for customer meetings.
- Familiarity with CRM tools for process management and reporting.

**Benefits**:

- This is a full-time position with a 40-hour working week
- 25 annual leave days
- Permanent contract
- Attractive and competitive salary
- Pension contributions
- An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
- Opportunity to work with and learn from teams in marketing, account management, solution engineering and partnerships management
- Travel expenses to meet with customers
- Macbook and additional screens for your WFH setup
- A vibrant international environment
- Continuous personal & professional development opportunities

Join us today and be part of a company that is revolutionising the way businesses operate. Together, lets shape the future of business software

  • Head of Customer Success

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time £55,000 - £60,000 per year

    The CompanyPrivately owned global SaaS Scale-up delivering transformational solutions to the education and events sectors.An enviable client base spanning leading universities and iconic venues worldwide.A complex and expansive product range with over 20 products designed to drive technological innovation within their user base.The OpportunityThis is your...

  • Customer Success Specialist

    2 days ago

    Milton Keynes, Milton Keynes, United Kingdom MSD Animal Health UK Ltd Full time

    Job DescriptionDo you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring...

  • Customer Success Specialist

    2 days ago

    Milton Keynes, United Kingdom MSD Full time

    This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Job DescriptionDo you have a passion for...

  • Customer Success Specialist

    1 day ago

    Milton Keynes, United Kingdom MSD Full time

    This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.Job DescriptionDo you have a passion for...

  • Customer Success Specialist

    2 days ago

    Milton Keynes MK AJ, United Kingdom MSD Full time

    Job DescriptionDo you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring...

  • Customer Success Specialist

    2 days ago

    GBR - Buckinghamshire - Milton Keynes, United Kingdom MSD Full time

    Job DescriptionDo you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring...

  • Customer Success Manager

    2 days ago

    Milton Keynes, United Kingdom Quality Personnel Services Limited Full time

    **We are recruiting for a fantastic role on behalf of our client in CMK. They are a specialist software company offering comprehensive and affordable solutions to early years childcare providers. Established in 2012, their software offers a digitalend-to-end solution for the sector, making them an industry leading and highly innovative company.** Based in...

  • Customer Success Advisor

    2 weeks ago

    Milton Keynes, United Kingdom Mears Group Full time

    Annual salary: up to £23,500.00 Customer Success Advisor - Full-Time, Permanent, Up to £23,500 per annum depending on experience_ Have you always wanted to work for a company that cares about their customer’s happiness as well as their employees? Mears group may just have the answer for this as a job has opened up for you. We are searching for someone...

  • Customer Success Executive

    1 week ago

    Milton Keynes, United Kingdom Halo Resourcing Ltd Full time

    We have a fantastic opportunity for a driven, personable and dedicated Dual Site Customer Success Executive to join an established business services organisation. This is a hybrid position split between working at home and on location in Haringey and MiltonKeynes. Our client is one of the fastest-growing Managed Service providers in the UK, helping customers...

  • Customer Success Manager

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Aaron Wallis Sales Recruitment Full time £60,000 per year

    Customer Success Manager, SaaS, Milton Keynes. £30,000 Basic Salary plus bonusesWe're looking for a passionate and proactive Customer Success Manager to join our client's growing team in Milton Keynes. This is a full-time, office-based, permanent role in West Milton Keynes.About the Role of Customer Success ManagerThis isn't your typical tech or account...