Sales Team Leader/coach

2 weeks ago

Hinckley, United Kingdom The Portfolio Group Full time

The Telesales Training & Development Officer will work with our Telesales Teams across the Peninsula Group to maximise sales effectiveness and revenue by identifying development opportunities and delivering sales training and coaching. In response to businessrequirements, they will design and deliver a range of sales focussed learning solutions to develop knowledge, skills and strengths of the sales teams. Further to this they will support development of individuals through 1:1 coaching sessions when support isrequired. As this role is to support a number of Telesales Teams across the Peninsula Group the individual will need to have some flexibility to support the various business but also be able to travel to Manchester, Glasgow and Dublin offices once a month.

**Job Purpose**

To drive the performance of the telesales teams across our full group of companies through the design and delivery of an on-going training and development plan covering all aspects of the Telesales role.

**Day-to-Day Responsibilities as the Sales Manager**:

- To work in conjunction with the Quality & Induction Co-Ordinator to design and deliver the induction training of all new Telesales Executives ensuring that they have the knowledge, skills and motivation to meet the targets set.
- To design and deliver an on-going training schedule for the sales floor to ensure we have a world class sales function
- To identify individual training needs of BST's and to effectively communicate with the BST Floor Managers to ensure that the performance and productivity of all BST's is increased.
- To ensure trainings in place to maximise productivity of sales from our CRM by providing on-going training in the use of Salesforce and keeping up to date with any developments and implementing across the department.
- To liaise with the Sales Training & Development Manager to design and update all training course materials in line with the business needs.
- To ensure that all training is of a professional standard and that BST's are able to meet the standard required by the business and achieve targets.
- To work with the Head of Telesales, the BST Management Team and The Quality & Induction Co-Ordinator to ensure the appropriate and ongoing team development.
- To review the effectiveness of Sales Training against company requirements, in terms of the appropriateness and quality of training courses.
- To maintain and up to date training records for all BST staff and review monthly with the Head of Department.
- To share best practice across the Peninsula Group of companies on sales training and coaching.

**What you Bring to the Team**
- Proven track record in delivering results in a high energy call centre environment.
- Previous experience in a sales training environment
- Ability to prepare training material and documentation
- Experience of using a CRM system, Salesforce ideally.
- Excellent communication skills, both written and verbal
- Be able to demonstrate knowledge of the sales process
- Ability to motivate, inspire and develop others
- A confident, strong, friendly personality
- Self-motivated with ability to work and deliver under pressure
- Excellent rapport building skills
- Flexible approach to work

**P969261FAR**

**INDPSAH

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