> Client Experience Specialist

5 days ago

Manchester, United Kingdom Carrier Full time

Client Experience Specialist
- Based in Carrier’s head office in Didsbury, Manchester _

**THE COMPANY**

Established in 1982 and with royalty and celebrities amongst our clients, Carrier’s discreet, attentive

and bespoke service is held in the highest regard. Carrier curates exceptional luxury travel

experiences designed to fulfil the desires, dreams and goals of our clients; experiences so bespoke

you won’t find them anywhere else. The client’s every need, every preference and every whim is

catered for, no request is too small and no challenge too big.

**THE ROLE**

of service excellence to our clients.

Ensuring that all aspects of clients’ itineraries are managed to perfection, you will confirm bespoke

arrangements with the world’s leading travel suppliers.

You will help to ensure our clients receive a truly exceptional travel experience by helping to deliver

elevated touchpoints throughout the customer journey.

Delivering accurate and appealing client documentation, you will ensure that clients are fully

prepared for their trip, while also building their anticipation and excitement.

A strong team player, this role requires flexibility to juggle varying workloads and deadlines in order

to meet business service level agreements.

This is a luxury travel role like no other.

**RESPONSIBILITIES**
- Assist Reservations in producing quotes for client enquiries
- Manage all aspects of confirmed bookings by reserving/amending flight, hotel and transport

arrangements
- Liaise with worldwide suppliers, accurately verifying and logging arrangements
- Meet target turnaround times on processing bookings and document dispatch
- Create accurate documentation to inform and inspire clients
- Reconfirm special requests and services with suppliers
- Promote and arrange concierge services before clients travel
- Communicate effectively with travel agents, clients and internal teams to advise on the

status of bookings
- Reconcile supplier invoices against confirmed arrangements
- Support colleagues to ensure that the team’s workload is effectively managed and goals are

achieved
- Produce reports on client departures and arrivals
- Proactively resolve customer/supplier queries

**REQUIREMENTS**
- Excellent customer service
- Attention to detail
- A logical thinker and strong problem solver
- Excellent organisational skills, the drive to meet deadlines
- Confident working under pressure, self-assured
- Strong multitasker, able to prioritise and manage varying workloads
- Excellent communication skills, both written and verbal, and the ability to communicate with

High-Net-Worth agents / clients
- Proficient in Microsoft Office including Outlook, Word and Excel
- Desirable: knowledge of our tour operator reservations systems Dolphin & Galileo GDS

**PACKAGE**
- Excellent base salary
- Annual bonus based on business targets
- 23 days annual leave (increasing to 27 with length of service)
- Further company benefits include discounted personal travel, company pension scheme,

flexible working hours, cycle to work scheme and unpaid leave entitlement

**APPLICATIONS

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