Service Operations Manager
3 days ago
I am currently recruiting for a Service Operations Manager to join a NHS Trust based in Essex. This role is paying up to £290 a day, inside IR35, on an initial 3 month contract (possibility of an extension).
RESPONSIBILITIES:
- Accountable for all the operational functions of end user support and provide overall strategic management of Service Desk functions, covering 1st /2nd Line Teams including the performance and quality of service.
- Oversee problem and incident management for all minor/Major service level issues, working closely with Problem Manager
- Line Manage 1st/2nd Line Team Managers Staff
- Take a lead role in interpreting guidance in areas of key responsibility and implement key policy/guidance initiatives.
- Document and update current processes
- Build relationships with service users/clients and develop service improvement plans based on user discussion and SLAs
- Develop operational reports and lead on reporting to the Senior Leadership Team/Executive Management/Senior Managers, undertaking analysis across a range of functions and projects.
- Regularly attend Integrated Care Directorate (ICD) service review meetings; reporting on performance, service improvements, quality and processes
SKILLS/EXP REQUIRED:
- Excellent communication/customer service skills
- Recent NHS experience with knowledge of NHS Systems
- ITIL certified and proven IT Service Management experience.
- Broad range of technical skills required covering Service Desk, Telephony, Network and Server support
-
Senior Ops Leader
4 days ago
Ilford, United Kingdom Government Recruitment Service Full timeA government agency in the United Kingdom is seeking a Senior Operational Leader to oversee a diverse team, ensuring high-quality service delivery and performance management. This role involves driving innovation, leading through change, and developing strong relationships with stakeholders. The ideal candidate will demonstrate a successful track record in...
-
Youth Offending Service Officer
2 weeks ago
Ilford, Greater London, United Kingdom Service Care Solutions Full time £17,600 per yearYouth Offending Service OfficerLocation: Station Road, Ilford, Greater London, IG6 1NBContract: 6 months fixed term with potential extension Pay Rate: £34.22 LTD per hour (paid weekly via umbrella company)Start Date: 28th NovemberAbout the Role:As an Youth Offending Service Officer you will be working at the frontline of youth justice. You'll manage a...
-
Operations Manager
4 days ago
Ilford, Greater London, United Kingdom Enginuity Recruitment Full time £40,000 - £80,000 per yearAbout the CompanyAn ambitious and fast-growing Passive Fire Protection contractor specialising in commercial fire safety projects. While they deliver the full spectrum of passive fire services, a major focus of the business centres around new fire door installation projects. With a current turnover of £2 million and a clear growth plan to double...
-
Operations Manager
2 days ago
Ilford, Greater London, United Kingdom Mears Group Full timeAnnual salary: up to £50,000.00Operation ManagerIlfordFull Time, PermanentSalary up to £50,000 per annum, plus, company van & fuel card"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly...
-
Operations Manager
2 days ago
Ilford, Greater London, United Kingdom Mears Group PLC Full timeAnnual salary: up to £50,000.00Operation ManagerIlfordFull Time, PermanentSalary up to £50,000 per annum, plus, company van & fuel card"A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly...
-
Technical Services Manager
1 week ago
Ilford, Greater London, United Kingdom Valoris Group Full time £60,000 - £70,000 per yearTechnical Services ManagerLocation: Barking, LondonSalary: £50,000 per annum + BonusJob Type: Permanent, Full-TimeAbout the CompanyValoris Group is working exclusively with a specialist provider in Building Services & Facilities Management, delivering integrated solutions across maintenance, M&E services, compliance, and infrastructure. Their client base...
-
Head of Operations — Facilities
1 week ago
Ilford, United Kingdom Mitie Cleaning & Hygiene Services Full timeA leading facilities management company in the UK is seeking a Head of Operations to manage client relations and ensure service excellence across NHS healthcare settings. The role includes auditing performance and compliance, overseeing payroll and training, and promoting excellent customer service. Candidates should have extensive experience in soft...
-
Coffee and Vending Service Operator
2 weeks ago
Ilford, United Kingdom VSL Rudefood Ltd Full time**Mobile Vending Operator/Merchandiser - Ilford - Immediate start** The Vending Merchandiser will be responsible for restocking and cleaning vending and coffee machines. This includes the handling, merchandising and care of the product, vehicle stocks and cash collection/recording, client liaison and quality matters in all areas. Responsibilities -...
-
Registered Service Manager
1 day ago
Ilford, United Kingdom Consensus Full time**Position: - Registered Manager - Residential **Salary**: £31,000 - £33,000 per annum + £2000 Welcome Bonus **Location**: - Ilford, London Borough of Redbridge Service: Burnham House, Consensus Support Services** **About the Residential Service**: - Burnham House in Ilford, Essex is an eight bedroom residential service for people with learning...
-
Team Manager Childrens Services
4 days ago
Ilford, Greater London, United Kingdom CRA GROUP RECRUITMENT AND PAYROLL LTD Full time £30,000 - £60,000 per year3 months contract with a Local AuthorityJob Summary:The Team Manager for Redbridge Youth Justice & Targeted Prevention Service (YJTPS) will oversee assessment, case management and intervention services for children and young people involved in, or at risk of, offending.The post holder will lead a multidisciplinary team, ensure compliance with Youth Justice...