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Infrastructure Administrator Apprentice

2 weeks ago

Edinburgh, United Kingdom QA Apprenticeships Full time

**Employer description**:
Royal London is the largest mutual life insurance, pensions and investment company in the UK. Our culture is welcoming, friendly, flexible and we aim to make you always feel included.

**Overview**:
**Main responsibilities**:

- Providing professional IT support to all Royal London colleagues via our Incident and Service Request processes.
- Supporting both hardware and software across the group.
- Proactively managing your own workload/work queue.
- Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
- Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
- Supporting the delivery & implementation of projects.

**Desirable skills**:

- Good communication skills with a desire to help people
- Interest in computers and ICT
- Team player

**Salary**:£23,800 per annum.

**Working week**:Monday-Friday, 9am-5.30pm.

**Benefits**:

- 28 days annual leave with option to buy or sell up to five days each year
- Online discounts with a range of popular retailers
- Travel season ticket loan scheme
- Cycle to work scheme with tax savings
- Car lease scheme via salary sacrifice
- Up to 14% Pension contribution
- Private Medical Insurance

**Future prospects**:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

**Important information**:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at** SCQF Level 6.**
If you are interested in starting your career and receiving a work based qualification at the same time, **APPLY NOW