Human Resources

At Sage, we empower our people to achieve more by driving transformation and innovation within People Services. Our People Services Tier 1 team serves as the first point of contact for all HR-related queries and we are continually expanding our knowledge to better support our colleagues. We're seeking an HR professional with generalist experience who is energized by the opportunity to expand their HR knowledge, deliver exceptional people services to colleagues, and contribute to this global transformation.

The Role:
As a People Services Specialist, you'll join a team of five, who are the first point of contact for all colleagues and managers across UKI, Romania, and Israel - handling a wide range of HR transactional inquiries, including policies, processes, and programs. Your primary focus will be resolving Tier 1 inquiries through ServiceNow tickets and live web chat, either by handling them directly from A to Z or escalating more complex queries to the appropriate Tier 2 team specialists (Payroll, Benefits, Compensation, Rewards, Employee Relations, etc.). You can anticipate to process an average of 35 tickets per day. You'll play a crucial role in our team's journey toward becoming a global, expert-led People (HR) shared services center and engaging in special projects to enhance this transformation.

Why Join Sage? What's in it for you?
You'll have the opportunity to expand your HR experience at a stable and globally recognized SaaS, Fintech company. You'll collaborate with global People Service teams and People Business Partners, growing your international professional network while supporting process improvements that drive automation and efficiency. Our collaborative and supportive team culture, aligned with our Sage values (We Do the Right Thing: Human, Bold, Trust & Simplify), benefits like work-life balance, learning & development, and 5 paid volunteering days through the Sage Foundation make Sage a great place to enhance your skills.

**Location**:
Hybrid 2 days per week of in-office collaboration from our Newcastle office:
C23, 5&6, Cobalt Park Way,
Wallsend NE28 9EJ

Minimum Qualification - Is this you?
- CIPD Certified (required)
- At least 2 years as an HR professional with generalist experience in the fundamentals of HR.
- Proficiency with Microsoft Word and Excel.
- Excellent planning and organising skills and ability to work in a fast-paced environment, prioritising effectively.
- You are known for your effective communication skills with the ability to adapt your communication style to your intended audience.
- Able to troubleshoot queries using a range of sources of information to resolve
- Excellent attention to detail with the confidence to challenge errors and action accordingly.
- Ability to develop and maintain effective working relationships at any level by building trust and delivering customer (colleague/line manager) service that is acknowledged as high quality.

**Key Responsibilities**

Key Responsibilities:

- Acting as the first point of contact, action colleague queries using appropriate methods (ServiceNow tickets or Web/Live Chat) to reach the best solution. This includes transferring queries to the appropriate teams or actioning queries as required.
- Work with external partners to action requests.
- Act as custodians of colleague data, keeping data clean by ensuring the HRIS is up to date.
- Support the People Services Manager or wider People team in the delivery of initiatives that align with our people plan and the wider business goals.
- Work collaboratively with Payroll to ensure the required changes and inputs, leading to a smooth monthly pay run
- Offer basic advice and guidance to colleagues and line management on a range of colleague issues using company policies and procedures.
- Adopt a continuous improvement mindset:

- Look for ways to improve processes in collaboration with the continuous improvement team, adopting best practice solutions.
- Liaise with HRIS on system improvements
- Regularly review own ways of working to ensure the best possible colleague experience.
- Use commercial awareness and business understanding to offer pragmatic and appropriate solutions based on the needs of the business.

Benefits? We have plenty...
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage (8+8+2% = 18% total contribution).
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy + sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Hybrid working
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing

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