Business Applications Specialist
1 week ago
We are seeking a Business Applications Specialist & Trainer to join our IT team. This role will support and train our users on a variety of Business Applications in use across our firm, this includes - M365, Dynamics, Power Platform, SharePoint Online, MS Teams. The prime focus of this role is on training but will also require provision of 2nd line support.
**Responsibilities**:
Developing and maintaining training materials to enable user to ‘self help’ via our Learning Portal.
Liaising with HR to deliver new starter IT training induction programmes.
Working closely with Business Units, Technology Teams, and Business Stakeholders to establish a ‘super user’ community across the firm.
Supporting the helpdesk team in identifying and resolving firm wide IT training and development issues.
Travelling when required to offices in Glasgow, London, Birmingham and Edinburgh.
Adhering to the firm’s Information Security standards, policies and procedures
**Skills & Experience**:
Essential
Experience of running IT training and induction programmes both one to one / class based.
Experience of developing training packages tailored to groups of individuals or departments.
Desirable
Yammer and social media experience.
Power Bi knowledge
Preferably from a professional services background.
Personal attributes
Excellent planning, organisational and analytical skills.
Excellent communications skills, both oral and written
Committed to embedding training and supporting the wider business.
Flexible to travel and deliver training in all our 4 sites.
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