Training Facilitator/quality Monitoring Officer

NWCare have an opening for a Training Facilitator/Quality Monitoring Officer for their Enniskillen branch. The successful applicant will also provide training for the Omagh branch.

This is a dual role of Quality Monitoring and Training Officer. The post holder will demonstrate staff engagement and person-centred care through role modelling this approach in the delivery of training and monitoring standards.

**MONITORING** - To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company aims and objectives. He/she is also responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company health and safety policy, staff monitoring and spot checks on behalf of the company.

**TRAINING - **To ensure the timely delivery of relevant approved/accredited training to all NWCare domiciliary care staff and office staff in order to meet organisational and legislative requirements.

**DUTIES AND RESPONSIBILITIES OF MONITORING**:
To carry out service quality monitoring on behalf of NWCare, including on-site visits and Service User telephone monitoring

To attend Service User reviews and contract monitoring reviews

To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager, for investigation

To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report

To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards

To carry out health and safety risk assessments in line with legislation and company health and safety policy

To promote the aims and objectives of NWCare as defined in the company statement of purpose

To adhere to all company policies and procedures

To maintain the confidentiality of information as per company confidentiality policy and GDPR legislation

To attend care management reviews when required

To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems processes

To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times

To participate in performance reviews and development planning

**DUTIES AND RESPONSIBILITIES OF TRAINING**

Responsible for the delivery of training as required in line with the induction standards for all new community care staff and office staff

Delivery of continual professional development and educational training and specific on-going training in line with identified development areas and specified contractual requirements

Remain informed and up-to-date about changes in legislation, guidance and recommendations from government and other key agencies, not limited to the Department of Health

Assist with on-going course design and the updating and evaluation of courses when required

Ensue all external and internal quality procedures, contractual and legislative standards are met

Ensure all training delivered is always effective and delivered to a high standard

To deliver, as required, bespoke and specialised training in accordance with your own skills and competencies to meet current legislative requirements and workforce development

To act as a point of reference for all staff where training support is required and to also ensure effective dissemination of information to staff as appropriate

To carry out supervision visits of staff during their probationary period and participate in final probationary review meetings

To liaise with Human Resources and Line Managers in the event of both good staff and under-performing staff.

**Salary**: £15.50 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: TR/QMO/ENNOM/23/143