Prm and Border Host

2 weeks ago

Edinburgh, United Kingdom OCS Group Full time

**About The Role**:
Working weekends only on casual basis

Earliest start 4am - latest finish 2am

The aim of the role will be to assist and guide all arriving passengers to present themselves to the UK Border as quickly and efficiently as possible, as well as ensuring baggage gets through security in a safe and proficient manner, following processes and procedures to ensure aviation safety. To operate and control the open collector baggage belt maintaining safety and security of passengers.

**Main Duties**:

- To assist and guide all arriving passengers ensuring they are processed through the correct channel depending on the document they possess or their port or last departure
- to assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates
- To identify and guide all passengers that require assistance down the assistance lane to get them processed by the relevant UK Border Force Officer.
- Continuous monitoring of the E Passport gates which should not be left unattended at any time
- Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
- To ensure safe passage of the bags on the baggage belts and to assist passengers with the process of bag drop off in the terminal building.
- Support the Team Leader in any decisions or changes that are implemented
- Provide feedback on operational issues and processes to help improve performance
- Ensure that equipment provided is maintained, allocated and used correctly
- Be flexible with shifts as per the needs to the business
- To follow procedures and ensure safety of passengers

**To be successful in the role, you will need**:

- To be able to communicate with people at all levels
- To be of a pleasant nature and approachable
- To multitask and remain calm during busy periods of presentation
- Airport experience an advantage but not essential
- You will also need to provide 5 years vetting to obtain and airside pass for Edinburgh Airport

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