Mortgage Administrator

The Melton has been helping people to buy their homes and make the most of their savings since 1875. Our success is built on being a mutual building society which places customers and the community at the heart of everything we do.

We have an opportunity for a Mortgage Administrator to join our customer focused Mortgage Team. We are looking for a people focused and friendly individual to join this thriving team.

**About the position**

Mortgage Administrator Position:

- Day-to-day administrative tasks.
- Liaison with third party service providers.
- Deal with internal and external customers, assist these enquiries and meet customer needs.
- Processing payments for customers.
- Processing changes to mortgage accounts in accordance with instructions received, approved and in line with policy and procedures.
- Identify opportunities to implement change and improve.

**What are we looking for?**
- A process driven, team player.
- Exceptional customer service and communication skills.
- Great attention to detail and accuracy.
- High level of emotional intelligence and empathy.
- Previous administration experience preferably within the Financial Services industry.
- Mortgage administration experience highly advantageous but not essential.

**What’s in it for you?**

We know that our most important asset at The Melton are our people - people who make things happen. We work in a people focused industry where relationships with our customers are key to our success and we continuously strive to make The Melton a great place to work.

It’s an exciting time to join The Melton as we strive growth and to be the best regional Building Society in the country. We aim to create an inclusive and supportive culture where our differences are embraced, understood and valued.

**If you would like to apply, please submit your details and CV below.**

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Experience**:

- Lending & Mortgage Occupations: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)