Inbound Customer Service Advisor

1 week ago

Denton, United Kingdom MERJE Ltd Full time

**£19,000 + bonus (£28,000 OTE)**

**Full Time, Permanent**

**Monday - Friday, between 8am-6pm**

Do you have experience in providing world class customer service?

Are you looking to progress your career with a growing company?

We are currently searching for multiple hard working Inbound Customer Service Advisors to step forward and join a very customer focused team based in Denton, Manchester.

As part of our growth plans, we are looking to strengthen our team based from offices in Manchester - at present, we employ over 450 people, in debt recovery, throughout the UK.

**Inbound Customer Service Advisor duties**:

- Receiving inbound telephone calls from businesses and individuals to recover outstanding debts.
- Handling difficult conversations in a sensitive and professional manner.
- Entering accurate records of customer conversations into the customer database.
- Following processes and guidelines regarding debt collection.
- Achieving personal and team targets in a contact centre environment.
- Accurately entering customer payment details into systems - ensuring these are entered correctly first time around.

**Inbound Customer Service Advisor**:

- Previous experience within a fast paced telephone-based role.
- You will have a positive telephone manner and assertive negotiation skills.
- Previous knowledge and experience with collections/debt recovery is a bonus but not essential.
- You must also be a great communicator and have confidence when dealing with conflict.
- We are looking for somebody with strong work ethics and enjoys working in a fun environment.

Fully paid training will be provided for all successful applicants.

**The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.**

Are you interested in knowing more about this Customer Service Advisor opportunity?

**CLICK APPLY.

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