Team Manager

1 week ago

Manchester, United Kingdom Ingeus Full time

As a Team Manager you will be overseeing day-to-day performance and supporting the Performance and Delivery Manager and/or the Head Of Delivery in the smooth running of the operation. You will motivate and support an operational team to achieve high performancelevels, achieve expected Minimum Service Delivery Standards and compliance in line with contractual requirements.

**Some of the duties and responsibilities will be to**:

- Support the Performance and Delivery Manager (PDM) in leading, developing and retaining high quality Key Workers and Hub Guides that are capable of ensuring best practice delivery of contracted services.
- Ensure that Key Workers in each office are exceeding their minimum performance targets and support individuals performance accordingly through regular performance reviews, coaching, performance observations, caseload reviews and Ingeus personal developmentprogramme.
- Support with monitoring and managing the performance of individuals and respond quickly to address underperformance.
- Supporting with management of complexities of a mobile work force taking into consideration the large geographical area and flexibility to travel
- Support the PDM in ensuring the achievement of operational budgeted targets and sustainability rates for each office.
- Support the PDM in ensuring regular reporting of performance for each office in accordance with Ingeus Group requirements.
- Supporting with monitoring and management of our Quality and Compliance inclusive of Tendered Customer Service Standards on a daily basis
- Highlighting and liaising with the PDM on any formal actions required to address performance, attendance and timekeeping.
- Seeking guidance from the Employee Relations Specialist on employee relations matters.
- Update the People Portal to keep a record of employee relations matters.
- Produce weekly and monthly management information at office and individual level.
- Work with the Quality Performance team to ensure compliance with internal and external audits.
- Monitor and manage day-to-day quality of provision, e.g. customer complaints and feedback.
- Liaising with local JCP management and external Stakeholders along with the PDM / Head of Delivery/Digital Content Manager/Supply Chain Manager and Partnership and Integration Manager

**The Programme**

This role is part of our Work and Health Programme. This contract is focussed on providing employment support to individuals with a range of health conditions and/or disabilities. You will support your team to encourage, support, and empower participantsthrough their journey towards employment.

**Why join us?**

As an Ingeus employee, you will have access to a range of benefits such as 25 days annual leave plus bank holidays, life insurance, private medical care, company pension, online discount shopping, additional leave for personal development and community volunteering,the opportunity to buy those extra perks such as extra annual leave, critical illness cover, dental insurance and discounted gym membership, wellbeing services and more.

**Thisis a permanent opportunity working from our Tameside office with a salary starting of £28,000.

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