Cleaning Supervisor

**Post Details**
Full time
Open ended

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

**The Post**
Reporting to the Cleaning Services Manager, the role holder will be part of the front line, operational team and will be required to regularly interact and communicate with a diverse range of customers providing excellence in customer service.

The role holder is responsible for maintaining a clean and safe environment and organising a team of cleaners to deliver a high standard of cleaning services for all customers.

The role holder will be required to monitor the performance of cleaning staff; ensuring required standards are achieved and maintained to a high level. The role holder will be expected to work across all buildings and all aspects of the business.

The role holder must have experience of supervising, leading, motivating and developing large groups of staff, from diverse backgrounds. A proactive approach is essential as are excellent communication, organisational and interpersonal skills.

**Additional Information / Special Conditions**

The Cleaning Supervisor will work 36 hours per week, covering 6am to 10pm on a rotating shift pattern. The role holder will participate in a rota, that includes weekends, to provide supervisory cover to housekeeping and cleaning teams. The role holder will be required to provide cover for any of the operational housekeeping/cleaning teams.

A uniform will be provided and role holders are expected to have a high standard of personal appearance.

Cleaning supervisors are required to supervise and participate in University events such as student arrival (September) and departure weekends (May/ June and August), as well as Open and Applicant Days and Graduation. Dates will be advised in advance.

**Description of Duties**
- Liaise daily with departmental Managers to understand requirements, concerns, faults, complaints and feedback issues
- Allocate staff and resources as required to fulfil cleaning requirements in line with agreed cleaning schedules
- Undertake inspections to check the performance of cleaning staff and to ensure that work is completed to the correct standard
- Be aware of industry standard cleaning practices and to ensure best practice is implemented
- Identify, participate and deliver training and development needs of all cleaning staff to ensure high operational and safety standards are maintained
- Manage cleaning staff performance in line with University guidelines, taking appropriate action when required
- Maintain electronic records for activities within the teams, e.g., annual leave, training and other legislative requirements
- Regularly review and maintain stocks of cleaning materials, consumables and other relevant items within the cluster and ordering of such items. Reporting concerns where appropriate
- Undertake and regularly review risk assessments in relation to cleaning tasks and activities
- Report incidents in accordance with specified procedures
- Ensure a high level of customer service excellence is provided by all cleaners
- Ensure all cleaning staff work safely at all times
- Provide a friendly, polite, efficient and professional customer service when welcoming and responding to enquiries from customers
- Any other duties as defined by Accommodation Services management

**Essential Criteria**
- Educated to Standard Grade Level or able to demonstrate a comparable level of ability, e.g. through relevant experience
- At least 2 year’s experience of working in a supervisory role
- Computer literate (core Microsoft office packages)
- Knowledge of safe working practices and COSHH requirements
- Knowledge of Health and Safety in a cleaning environment
- Physically fit to fulfil the requirements of the job
- Evidence of being self-motivated with a “can do” style and approach
- Ability to motivate staff

**Desirable Criteria**
- Qualified first aider
- Full driving licence
- Experience of working in a residential environment, eg hotel or student accommodation
- Experience of working in a University environment

**Behaviours and Competencies**
The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.
- **Managing self and personal skills**
Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.
- **Delivering excellent service**
Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.
- **Finding solutions**
Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.
- **Embracing change**
Being open to and engagin