Internal Sales Administrator

**JOB TITLE: Internal Sales Administrator**

**DEPARTMENT: Sales**

**REPORTS TO: UK GM**

**LIAISON WITH: Service Delivery, Production, Clients**

**LOCATION: UK HQ Cannock**

**Job Brief**

**Key Accountabilities**

**Internal Sales**

**Objectives**
- Day to day management and communication of designated accounts including,
- Prepare and send quotations
- Follow up on quotations sent with a view to closure
- Co-ordinate with CS/Production teams on won opportunities
- Submitting invoicing request
- As required, request for the BDM to meet with the clients.
- Contacting and working to re-ignite dormant customers that have dealt with TES in the past.
- Gauge opportunity within the client
- Prepare and send quotations or involve AM/BDM if the opportunity presented is warranted.
- Handle new Inbound Enquiries received via our website or marketing activities, validating the enquiry and as necessary preparing a quotation and progressing the lead to an opportunity.
- Making outbound calls to drive new business.
- Assisting with Key Clients that are managed by the General Manager
- Maintain activities in ZOHO (TES Lead & Pipeline Management Tool)
- Provide a weekly update on key activities and outcomes and support needed.

**Performance indicators**:

- Meeting quarterly sales targets
- Providing on-time weekly updates on key activities and outcomes to the General Manager.
- Within 48 hours, respond to all new Inbound Enquiries received via our website or marketing activities, validating the enquiry and as necessary preparing quotations or pass across to AM/BDM.

**Global Accounts**

**Objectives**:

- Collaborate with our Global Strategic sales team to understand contractual requirements for Global Accounts
- Translate contractual requirements into the process - New job bookings, collection procedures, reporting etc.
- Collaborate and work with our Quality team to develop SOP documentation for new customers or new processes
- Collaborate with Production teams to ensure a clear understanding of contractual requirements and work with Quality and Training teams to ensure all team members are trained and continue training for any new requirements
- In collaboration with our CST & ICT Team develop customer reporting packs, you will also be responsible to deliver the reporting packs to the customer and maintain reporting
- Own day to day communications with the customer and internally within TES
- Review overall account operations and recommend/implement processes to streamline and improve customer satisfaction**Performance indicators**:

- Respond to day to day communications with the customer and internally within TES in a timely and professional manner.
- Prepare and submit invoice request for work performed within the parameters set by the client, manager and other stakeholders.

**QEHSS**

**Objectives**:

- Work with operations teams to ensure quality is maintained or improved
- To identify and improve internal sale processes and systems
- Work with management to establish and improve sales KPIs for value and volume
- To comply with any applicable environment, health and safety guidelines of the company and its clients.
- Act on non-conformance to QEHSS processes within the department
- To comply to restrictions on sale of equipment and parts to unauthorised person/s or companies
- To assist with or perform background audits or checks to approve new customers who may purchase equipment or parts
- To attend training sessions for personal development that will cover more effective selling, product knowledge and customer care
- Connect and build relationships within APJ to build business contacts.

**Performance indicators**:

- Adherence to compliance standards - ensuring we meet customer contracted and regulated requirements.
- Contribute to the safe working environment at TES-AMM at all times.

**Requirements, experience, and education**
- A minimum of 3 years’ experience within a Customer Service role
- Previous employment history within a similar industry
- Ability to work to deadlines and achieve results under pressure.
- An excellent organiser, you will have the ability to work on your own initiative in a structured way, to prioritise a wide range of activities and use available resources to ensure tasks are completed to deadlines.
- You will have the ability to build effective relationships, both internally and externally, showing sensitivity for others’ viewpoints and valuing diversity.
- Excellent attention to detail is key as are expert skills in Microsoft Office (word, excel, PowerPoint).
- Excellent written and verbal communication skills, able to communicate at all levels within the organisation and externally with clients.
- Have previous experience of liaising frequently and confidently with a range of customers and will be able to show how you have partnered with and built rapport.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
**Experience**:

- Sales: 1 year (preferred)