Customer Relations Executive

2 weeks ago

Dunstable, United Kingdom Response Personnel Full time

Customer Relations Executive

Salary - £21,715 per annum

Hours - Monday to Friday, 9:00am - 5:00pm, 35 hours per week

Based - Dunstable

Response Personnel are currently recruiting for a Customer Relations Executive to join our client based in Dunstable.

We have a fantastic opportunity for a Customer Relations Executive to join the team at our clients UK Head Office, based in Dunstable.

As a Customer Relations Executive, you will be a vital part of ensuring a great level of service is consistently provided, with a key focus on resolving customer complaints and dealing with queries.

Duties and Responsibilities of the Customer Relations Executive:

- To record, review and respond to customer complaints in an effective and timely manner.
- To take ownership of the complaint on behalf of the customer and liaise with all relevant parties on the progress, status and outcome of each issue raised.
- To organise and plan workload to ensure that complaints are resolved within the performance targets set.
- To consult with technical staff where appropriate, including assessing the degree of urgency and special consideration required for complaint resolution.
- To assist in improving the level of Customer Service delivered across the group by identifying recurring problems that are driving complaints and providing input into any proposed solutions.
- To produce data on complaint volumes, response times and complaint types in the preparation of management reports.
- To assist in the development and service improvement of the Customer Relations Team.
- To comply with the requirements of the Health and Safety policy.
- To undertake any other duties as appropriate within their competence, as required by their line manager from time to time.

Person Specification for the Customer Relations Executive:
Essential:

- Experience of working in a Customer Service environment, with a key focus on delivering exceptional service levels.
- Excellent written and verbal communication skills.
- The ability to investigate and analyse complaints, identify the appropriate solution and communicate our decisions in an effective manner.
- Experience of using Microsoft Office packages.
- The ability to work collaboratively across all areas of a business.

Desirable:

- Understanding of regulatory requirements and constraints under which the certifications schemes certification bodies operate.
- Educated to A Level/Degree or equivalent standard.
- Ability to analyse a business process and provide suggestions for improvement, to ensure that we constantly challenge the level of service delivered to our customers.
- Previous experience using SAP CRM systems

Response Personnel are an independently owned company, experts in recruitment since 1997.

Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.

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