Lead Planner

**Lead Planner**:
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**Business Area: Property Services**:
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**Place of Work: Hemel Hempstead**

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**Contract Type: Permanent**

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Welcome to Osborne - A World of Possibilities

We believe we are one of the leading construction businesses in the UK. As a family-owned business, we have the freedom and flexibility to take a different approach and provide an inclusive environment which is aligned to our core values of Quality, Integrity, Openness, Caring and Progressive. As a responsible employer we are also committed to promoting and protecting the physical and mental health of all our people at all times. We focus on creating structures and spaces that provide an environment for people to thrive in and solutions for our customers that provide a better experience during the creation. However large the project or contract, we know that it is always personal to the people who use it and those that are responsible for it. We hope that these things are just as important to you.

Our Osborne Property Services Business

Our Property Services business works with local authorities and social housing landlords in evolving new approaches to maintaining social housing stock. Our focus is on total asset management, value creation, and delivering exceptional experiences for our customers and their residents, reducing the reliance on reactive repairs, whilst our partnership ethos brings fresh thinking, innovation and flexibility. We also work in collaboration with sustainable construction specialists and key supplier partners offering social housing providers a comprehensive and fully integrated zero carbon retrofit service.
- The Opportunity
We have an excellent opportunity to join our property services team as a Lead Works Planner/Scheduler, supporting our contract with Dacorum Borough Council. The purpose of this role is to manage the day-to-day work of the Planners, who look after the Multi Trade Operatives diaries to ensure all jobs are adequately allocated, attended and jobs re-booked or closed off as necessary. The team are the first point of contact for residents and our client to log all repairs and aid in any queries whilst ensuring the highest level of customer service at all times. You will ensure that all appointments are kept and ensure we attain 100% compliancy whilst leading and motivating your team.

This role will be based in our Hemel Hempstead office, working Monday to Friday 8am - 5pm.

What are we looking for?

It is vital that you have previous customer service and planning or scheduling experience, preferably within the housing or repairs sector. Along with this, you will have experience leading or managing a team. You must also be highly IT literate and have the ability to multitask as this will be a busy yet rewarding role. You will have real passion for providing the highest level of customer service whilst being empathetic.

**Our Benefits**
- Competitive Salary and Car Allowance (dependent on position)
- Flexible working
- Company Pension
- 25 Days Holiday
- Gift Day off for your Birthday
- Private Health Insurance (after qualifying period dependent on level)
- Employee Assistance Programme
- Life Assurance
- Trade Discount Cards
- Cycle to Work scheme
- Subsidised Gym Membership
- Perkbox access

If this sounds a lot like you, and your approach to your work is the same as ours, we would love to hear from you. If we end up working together, we will give you a great environment to work in with real opportunities for you to shine, deliver great work and develop your career.
- Please note that we would also make reasonable adjustments where possible to ensure that our places of work are inclusive and allow us to support the creation of a diverse and engaged business.

Due to the nature of the work that Osborne are involved in, additional criminal record checks maybe required to carry out particular roles. This will be clarified during the interview process.