Quality & Process Officer

3 days ago

Wigan, United Kingdom UK Tote Group Full time

**About the role**:
Working within the Compliance Operations department, the Quality Assessment Officer will work closely with our Safer Gambling and AML Managers to meet the requirements for effective and insightful quality, with a focus on adherence to process and regulationwhilst maintaining a good customer experience.

**What you’ll be doing**:

- Undertake quality assurance reviews assessing the safer gambling and anti-money laundering reviews and interactions accurately and within agreed timescales
- Working with the safer gambling and anti-money laundering manager to provide constructive and proactive feedback
- Track, monitor and report on actions agreed from QA work, to ensure timely and effective completion by owners
- Support with the creation of a robust QA plan, with a focus on enhancement and improvement of the structure and delivery of Quality assessment across the operation.
- Establish strong relationships with compliance, risk, and customer care teams to allow effective teamwork and feedback
- Provide reporting on QA activities undertaken, including key findings and recommendations as well as an overall assessment of the adherence to the regulatory environment

**Who we are**:
We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalisingthe Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ)_._ The role will be 37.5 hours per week and include a varied shift pattern with some weekend work and working hours between 8am and 6pm.We offer a flexible hybridworking and a full induction, on the job training and development plan will be put in place for anyone who joins the team.

**What you’ll need**:

- Previous experience within a quality assessment role
- Strong communication skills which can be implemented through all mediums to customers and stakeholders across the business
- Confidence in making decision and recommendations with the ability to present these to the management team
- Ability to manage and prioritise own workload and work independently in a rapidly changing environment
- Ability to work co-operatively with others to complete tasks and recommend and implement process improvements
- Experience in the production of metrics and reporting to support compliance and business objectives is desirable
- Ability to demonstrate a sound knowledge of AML, Fraud and SG practices within the UK gambling sector is desirable

**What we offer**:
At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us, and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

- Bonus scheme
- Company Shares Option Plan
- Contributory pension scheme
- Life insurance (4 x basic salary)
- Simply Health Cash Plan
- Holiday entitlement (33 days inclusive of bank holidays)
- Study Support and opportunity for progression and development
- Confidential 24/7 365 employee assistance helpline
- Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
- Regular social events, charity events and volunteering opportunities

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