Front of House Supervisor

2 weeks ago

Winchester, United Kingdom Cabinet Rooms Full time

**Front of House Supervisor - Friday, Saturday and Sunday evenings**

If you’ve got experience of working in a busy bar or restaurant in a supervisory role, we want to hear from you

Managing four rooms of cocktail drinkers, across two floors, takes skill We're looking for an assertive and positive person who can see the bigger picture but is also passionate about delivering excellent customer service every time.

You’ll be a key-holder and responsible for running some shifts so it’s important you are confident and reliable. We’ll provide product training but we’ll expect you to deliver first class customer service from day one and for you to support and develop the wider team's confidence in this area.

You will be a naturally enthusiastic, outgoing 'people person' and possess the confidence to be able to train and inspire others.

It’s a busy environment to work in and we’re blessed with having discerning, friendly customers. If you love the buzz of working on busy Friday and Saturday evenings in a lively bar, where people care about what goes into their drinks, then this opportunity will be right up your street.

Main responsibilities include:

- Opening and closing and associated responsibilities, as required
- Supervising shifts; ensuring the highest standards of customer service
- Managing customer expectations and confidently dealing with any complaints to a positive outcome
- Manage online bookings, group bookings, walk-ins and attendance at small events within the cafe to ensure the best use of the space
- Ensuring that the atmosphere, ambience and customer experience matches the 'Cabinet Rooms' brand and meets the Directors' expectations
- Providing a warm welcome for all customers
- Providing support and training to members of staff in the delivery of excellent customer care; identifying where best practice should be shared and seeking guidance from the Directors when performance is not satisfactory
- Maintaining high standards of cleanliness and hygiene at all times, including personal hygiene

**PAY & BENEFITS**
- £12/hour
- Approx. 28 hours/week over four shifts
- Pension scheme
- Staff discounts on food and drink
- Concessions on festival tickets for friends and family
- Staff food for shifts longer than 6 hours
- Training opportunities

**HOW TO APPLY**

**Job Types**: Part-time, Permanent

Pay: £12 per hour

**Job Types**: Part-time, Permanent, Zero hours contract

Pay: £12.00 per hour

Expected hours: 20 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Every weekend

Ability to commute/relocate:

- Winchester, SO23 8SA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervisor: 1 year (required)

Work Location: In person

Reference ID: FOHSOCT24
Expected start date: 24/10/2024

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