Customer Service Advisor

6 days ago

Stroud, United Kingdom Brook Street Full time

**Customer Service Advisor**

**Full time £31,200 per annum**

**Location: Brimscombe**

**Start date - ASAP**

**You will be responsible for**:

- Making outbound calls to existing customers to take their orders and book in waste collections.
- Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
- Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
- Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
- Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
- Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.
- Reporting on customer feedback, issues, and sales performance

**Experience, Skills & Qualifications**
- Excellent communication and interpersonal skills, both written and verbal.
- A friendly, positive, and customer-focused attitude.
- Proficient in Microsoft Office and CRM software is essential.
- A proactive and self-motivated approach to work.
- The ability to work under pressure and handle multiple tasks.
- The ability to work as part of a team and collaborate with other departments.
- Experience in customer service, sales, or telemarketing is preferred but not essential.

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