Highcross Shopping Centre

7 days ago

Leicester, United Kingdom HighCross Leicester Full time

**Purpose of the Role**

This is on a shift rotation basis working one week early one week late 4 shifts on and 2 shifts off.

Delivering excellent service standards through routine waste management alongside planned and periodic cleaning within a shopping centre environment. Ensure the contract service delivery in the Environmental department is of a high standard meeting all SLA agreements whilst adhering to the cleaning schedules.

**Key Responsibilities**
- The Environmental Services Operative will provide a comprehensive service in our Upper & Lower Mall areas, ensuring a high-quality output is delivered to the client. You will be part of an on-site team providing cleaning and waste management whilst maintaining a professional image to our staff, suppliers, clients and our clients customers at all times. Our primary focus is on cleaning and waste management and as an Environmental Services Operative you will be required to carry out any reasonable tasks for which you are deemed competent and as is reasonable.
- You are responsible for general upkeep for designated areas ensuring that the general appearance of buildings and surrounding areas are maintained in accordance with our clients required standards. Reporting to Savills nominated supervisors and managers you will cultivate relationships with our clients and managers alongside staff, to ensure an efficient and consistent level of operational performance.
- To assist with cleaning duties and other reasonable associated tasks as directed by the Savills nominated team leaders and managers.
- To be flexible and responsive to changing daily priorities fulfilling requirements.
- To be knowledgeable of all cleaning related tasks, so that at the commencement of the shift, the current scheduled activity is support, without the need for specific direction.
- To be sufficiently cognisant of the building layout to be able to service required areas internal or external.
- Prioritise jobs according to urgency allowing duties to be completed within any time allocations to the necessary quality, planning around periodic tasks.
- Escalate any issues to the Savills nominated team leaders and manager
- Ensure that work area is clean, well maintained and all equipment is secure.
- Communicate regularly with Savills nominated team leaders and manager to obtain feedback on quality, service and care.
- To fully participate in the performance review process and personal development planning.
- Undertake training as necessary in line with the development of the post.
- To achieve and demonstrate agreed standards of personal and professional development within the agreed timescales.

**Skills, Knowledge and Experience**
- Waste Management and/or Cleaning experience is preferred however training can be provided
- Reliable and hardworking with a professional attitude
- Ability to work to a schedule and as part of a team
- Capable of working to their own initiative where appropriate
- Be open and honest
- Be self-driven and determined
- Strive for continuous improvements in service delivery

Working Hours - Full-time 06:00-14:30 / 13:00-21:30

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