IT Assistant

Airtrace® Sheet Metal are probably the UK’s largest manufacturer of supply-only sheet metal ductwork. From our substantial manufacturing plant in East Sussex, we supply ductwork to contractors needing high-quality ductwork at a competitive price, with a fast turnaround. We specialise in the fabrication of sheet metal and ductwork for the Heating, Ventilation and Air Conditioning industry, manufacturing to the highest standards.

Airtrace® are committed to its employees and customers by providing Safety, Quality and Teamwork throughout the workplace. Airtrace® has a great opportunity for an **IT Assistant**to join our successful, fast-paced team based in our busy Eastbourne office, working either full time or part time.

We are looking for a hardworking and reliable individual. **Starting salary £25,000 - £27,000**, you will be paid according to your experience which will be discussed in the interview.

**Working Hours**:
Mid Shift: 8.30am to 5.30pm

The position is working Monday to Friday and 1 in 4 Saturdays.

**Responsibilities**:

- Diagnose and resolve common IT issues related to software, hardware, networks, and peripherals in the factory and office.
- Escalate complex issues to the next-line support as needed.
- Assist in setting up and configuring IT equipment (computers, printers, etc.).
- Contribute to IT documentation and help resources for end users.
- Assist with the ongoing development, maintenance and coding of websites, apps and QUIDS.
- Monitor the CCTV systems and assist with recording of footage as required.
- Assist with preparing and maintaining all hardware whether existing or new.
- Assist with routine maintenance tasks, such as system updates and software installations.
- Follow IT best practices and security protocols.
- Be flexible and responsive in your approach to problem-solving.

**Requirements**:

- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
- Familiarity with common IT issues, operating systems (Windows), and basic networking.
- A proactive approach to problem-solving and the ability to work well under pressure.
- Basic knowledge of office software and hardware setup.
- Basic knowledge of programming (HTML, CSS, JavaScript and/or PHP)
- Previous experience in IT support or a customer service role _(preferred but not essential)_.

**Company Benefits**:

- Transparent Pay Structure
- Potential monthly bonus
- On the job training
- External Training - First Aid & Mental Health First Aid
- Eye test vouchers
- Health Surveillance
- Onsight First aided and MHFA
- Annual Staff Awards
- Generous Annual Leave Allowance
- Pension Scheme (after a qualifying period)
- Confidential Counselling
- Car Park
- Bike Racks
- Inhouse Canteen (subsidised)
- Complimentary tea & coffee
- Social events

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

Additional pay:

- Performance bonus

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Overtime

Application question(s):

- How many years experience of office software and hardware setup do you have
- What experience do you have with programming (HTML, CSS, JavaScript and/or PHP)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Location**:

- Eastbourne BN22 9AD (preferred)

Work Location: In person