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Tender Repair Specialist
2 weeks ago
The Tender Repair Specialist is responsible in providing on-site customer service, and to plan and manage sales opportunities with our service business to ensue KPIs and high-level customer satisfaction.
As Tender Repair Specialist, you will be a part of our Service team and work towards ensuring quality service, improving equipment safety and performance as well as promoting regular and proactive on-site communication to the customer and internal partners.
The successful applicant is an effective communicator, curious about the customer’s business and always striving to exceed their expectations. You can turn strategy into objectives and actions and contribute to the overall KONE business.
**Customer relationship management**
- Accountable for developing KONE’s position and customer base in the market.
- Drives proactive engagement and solution selling with different customer segments showing value over the lifecycle.
- Ensures development of customer relationships, profitability, customer loyalty and satisfaction.
- Accountable for management of large customer accounts and contractual data is correct at all times and remove any billing issues, contract improvements, package usage, quote quality and general ownership of the role.
- Identifies and builds relationships to key decision makers, potential new targets, and influencers.
- Promotes and demonstrates the value of KONE and delivering excellent customer service.
**Manage sales funnel**
- Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
- Accountable for ensuring results within orders, contracts, profitability, and market price development.
- Gives direction and focus on the right customers through proper customer analysis.
- Ensures the correct value propositions for customer.
- Executes and advises pricing guidelines for area and support challenges.
- Approves tenders.
- Utilizes global processes and tools for local benefit and maximized activity levels.
Skills and experience required:
- Previous sales (understanding of business-to-business sales).
- Account Management experience.
- Understanding of targets, forecasting, and managing sales funnels and results.
- The ability to influence and negotiate.
- Target sales driven.
- Good customer service experience.
- Handling customer questions & inquiries.
- Flexible working mindset.
- Good written and spoken English.
- Good IT skills.
- CRM usage, SAP, or Data awareness. (Preferable but not necessary).
Any training wilk be provided.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _
