Onboarding Administrator

2 days ago

Edinburgh, United Kingdom Capita Full time

Onboarding Administrator - Edinburgh

£19,372.83 - Hybrid Working

At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent acrossour business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals.

**Key Duties and Responsibilities include**:

- Being the first point of contact and providing support for all general enquiries and responding in a timely and accurate manner
- Supporting the delivery of an administration service
- Updating and maintaining quality data in various client databases
- Ensuring that activities of the team are accurately documented in process guides, maps and checklists
- Operating as an effective team member, assisting others and providing training where required
- Identifying any potential issues and problems and escalating to the Team Leader as they arise

**Essential Experience / Skills**
- Proven track record of providing quality customer service in a similar environment
- Previous experience working in an administrative role
- Demonstrated ability with computer skills including intermediate knowledge of Word, Excel and Outlook
- Strong organisational skills with the ability to prioritise own workload and deal with conflicting priorities
- Ability to respond to a high volume of queries, ensuring a high attention to detail and accuracy
- Ability to communicate effectively with clear and concise language verbally and with written correspondence

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