Welcome Manager

7 days ago

Plymouth, United Kingdom National Trust Full time

Summary We have an exciting opportunity to lead a small team of welcome staff and volunteers at property. As Welcome Manager, you will head up the staff & volunteer team, on nominated weekends and bank holidays, to welcome our visitors and help them enjoy theirvisit.As the most senior person on site, you will lead and empower your team to respond to customer enquiries and site issues and be the face of the National Trust. You’ll be experienced in managing people, delivering outstanding customer service and leadingon risk management.

What it's like to work here A high profile cultural destination described as an ‘oasis in the middle of the city’, this magnificent mansion and parkland near Plymouth offers a tranquil riverside escape with close-by city amenities. With over 900,000 visits last year, Saltram is oneof the busiest properties in the country. A well-loved parkland used by locals for walking and exercising, a popular garden which changes with the seasons and a treasure house makes Saltram a popular property for a range of audiences. Currently, the FutureSaltram Project aims to deliver significant and exciting changes across every area of the property to maximise its commercial potential and deepen audience engagement. Ideally positioned as an urban property, Saltram prides itself on its exceptional visitorexperience and service standards. An energised, capable, engaged team make Saltram a fun place to work. It’s certainly an exciting time to be at Saltram.

For more information about our property please visit saltram

What you'll be doing You’ll have overall responsibility for the team, and their safety and working practices, working closely with the Visitor Experience & Operations Manager to develop the site offer.

Who we're looking for
- Good practical experience in visitor business,in tourist, heritage or relevant visitor services environment
- Naturally curious about people, and with a passion to and experience of delivering the highest standards of customer service
- Excellent organisational skills
- Confident leader, adaptable and responsive under pressure
- Ability to initiate service recovery without senior support
- Good IT skills (all MS Office)
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Click here to find out more about the benefits we offer to support you.

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