Customer Service Administrator

2 weeks ago

Slough, United Kingdom Kone Full time

We have an exciting job opportunity for a Customer Service Administrator to join the KONE team to work closely with Customers, Area Service Managers and other Administrators.

Working hours - Monday to Friday 08:30-17:00 (office based)

**Key Responsibilities**
- Ensuring accurate data is captured within Salesforce, Maximo, SharePoint and The Repairs tracker.

Tracking and Scheduling:

- Update Repairs Master Tracker (Works, costs, pre-site & delivery status).
- Update Ordering Parts Tracker.

Repairs Works identification:

- Collaborate with the Repairs Managers to identify repair works from the defect's tracker. _(Insurance Tracker). _
- Review/Manage the Repairs Inbox and assign work in collaboration with the Repairs Managers.

Quotations:

- Ensure KONE quotations are uploaded to Maximo and Salesforce.
- Attach accurate Subcontractor Quotations to Salesforce and SharePoint.
- Collaborate with Subcontractors in obtaining defect quotations.

Communications:

- Update Maximo ensuring accurate data and detail are included.
- Create Salesforce opportunities.
- Manage detail and status of Salesforce Opportunities.
- Liaise with the Customer to request schedule date changes in Maximo.
- Liaise with Customer to ensure Maximo is set to the correct status.

Closures:

- Close completed Maximo Work Orders, including data cleansing.
- Close completed Salesforce Opportunities, including data cleansing.
- Ensure Insurance Tracker is up to date and work order closed.
- Close work on Repairs Master Tracker.
- File completion sheet on SharePoint.
- Update and manage internal tracker.

Ordering:

- Create 32 & Y04 service orders.
- Consume parts from stock for repairs works.
- Goods receipt parts.

Other:

- Holiday cover for admin duties (holiday & sickness)
- Update/Manage Subcontractor Training Matrix.
- Support the administration of the Airside pass process.
- Ad hoc administration duties.

**Key experiences & skills**:

- Administrative background.
- Highly organized, detail-oriented & ability to multi-task at ease.
- Possess good customer service skills.
- User knowledge of Salesforce, Maximo is desirable.
- Enjoys working in a collaborative working environment.
- Good communication skills in English (written and spoken).

Full training will be provided.

What KONE can offer:
We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, Bonus, GymFlexi Membership, Dental Insurance, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, 24/7 GP Support & Wellbeing Access.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _

  • Customer Service/logistics Administrator

    2 weeks ago

    Slough, United Kingdom Streamline Search Ltd Full time

    **Customer Service/Logistics Administrator Required** Customer Service/Logistics Administrator is required. Our clients are a well-established company who are the leading providers of bespoke manufactured plastics products across a variety of industries. Due to their on-going success, they now require a CustomerService/Logistics Administrator. **Customer...

  • Customer Service Administrator

    5 days ago

    Slough, United Kingdom S4 Personnel Limited Full time

    **Ref: 1198** **Job: Customer Service Administrator** **Location: Slough** **Salary: £22,000 - £24,000** **Length of booking: Ongoing** Our client is a blue-chip company who is looking for a strong administrator to provide support to the Operations Department with a backlog of administration and data entry. You will be happy to work 9.00 - 17.30 or...

  • Customer Service Administrator

    7 days ago

    Slough, United Kingdom KONE Full time

    We have an exciting job opportunity for a Customer Service Administrator to join the KONE team to work closely with Customers Area Service Managers and other Administrators.Working hours Monday to Friday 08:30-17:00 (office based)Key ResponsibilitiesEnsuring accurate data is captured within Salesforce, Maximo, SharePoint and The Repairs tracker.Tracking and...

  • Customer Service and Sales Administrator

    3 days ago

    Slough, United Kingdom Benjamin Moore Full time

    Company Information Benjamin Moore is a leading North American decorative paint brand and is widely regarded as a worldwide leader in colour and design. Benjamin Moore is famous for the exceptional beauty of its colours and for producing the finest quality paint products. Benjamin Moore UK distributes across the whole of the UK through a growing network of...

  • Customer Service and Administration Executive

    2 weeks ago

    Slough, United Kingdom MooGoo Eu Ltd Full time

    **About the Business** MooGoo Skin Care is an Australian, family owned and company with our UK office and warehouse based in Slough. We offer natural solutions for skin problems using high quality, evidence based ingredients. **About the Role** If successful, you will join our small, tight knit Customer Service Team. We are so very passionate about...

  • Service Administrator

    2 weeks ago

    Slough, United Kingdom Vertu Motors Full time

    **Vertu Mercedes Benz of Slough** At Vertu Mercedes-Benz of Slough we are looking for a Service Administrator to join the team! We are offering a basic salary of £24,570 with an OTE of £28,570 plus great company benefits! The general duties of the role include: ensuring Service work undertaken on the vehicle meets brand requirements, submission of all...

  • Customer Service Administrator

    2 weeks ago

    Slough, United Kingdom Cardo Group Full time

    Who are Cardo Group? Cardo Group is a family of companies delivering building maintenance services to local authorities, social housing providers and their residents. Our multi-company group provides quality, value for money maintenance, compliance and retrofit services across the south west, south east and midlands. Future plans will see this develop into...

  • Customer Service Advisor

    7 days ago

    Slough, United Kingdom Tru Talent Full time

    **Salary**: £30k per year **Reference**: 2361/3 **Customer Service Advisor** **Basic Salary**:Up to £30,000 (DOE) **Working Hours**: 7:30 am - 17:00 pm Monday - Friday (occasional Saturday) **Location**:Slough New vacancy for a **Front of House/CSA/Customer Service Advisor** to join a busy accident repair centre. Reporting to the Body Shop Manager,...

  • Customer Services Executive

    5 days ago

    Slough, United Kingdom Layka Recruitment Full time

    Due to the ongoing growth of our client, we are recruiting a vacancy for a full-time customer service agent to join the team in their Colnbrook office. You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You’ll be computer literate and capable of multi-tasking in a...

  • Customer Service Executive

    5 days ago

    Slough, United Kingdom Vanta Staffing Limited Full time

    **Customer Service Executive** **Logistics partner to the fashion & technological industries** **Circa £25k + benefits** **Colnbrook** **Monday to Friday, weekly rotating shift pattern 7:30am - 4:30pm, 8:30am - 5:30pm & 11:30am - 8pm** We are a logistics partner to luxurious fashion brands, the gaming industry & technology sector. Due to recent growth...